Account Manager

Move Concierge•Farmers Branch, TX

55d•Hybrid

About The Position

The Account Manager serves as the primary point of contact for referral partners, managing relationships from onboarding through long-term growth. This role is responsible for building and maintaining strong partnerships, handling inquiries and escalations, and driving engagement through proactive communication and strategic education. The Account Manager develops and executes partner nurture strategies to strengthen collaboration, support new partner onboarding, and convert prospects into loyal, high-performing partners. This is a full-time, hybrid position based in our corporate office in Farmers Branch, Texas. Standard hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. Occasional flexibility may be required based on partner needs or business priorities. Belonging at Move Concierge Move Concierge is very proud to be a very diverse company and we continue to push new initiatives forward that promote inclusivity. People seeking employment at Move Concierge are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Our people are our culture and our culture is our people. We don’t take creating and maintaining a great culture lightly, it is the base for all we do at Move Concierge.

Requirements

Two or more years of prior Account Manager experience in home services, customer success, or account coordination.
Exceptional verbal and written communication skills.
Proven experience in account management, customer success, or relationship-driven roles.
Outside-of-the-box thinker, always looking for ways to improve and enhance partnerships
Strong problem-solving abilities and a proactive approach to issue resolution.
Ability to balance multiple priorities in a fast-paced environment.
Strong knowledge of Real Estate process and industry.
Proficiency in Salesforce, Google Workspace and email management tools.

Nice To Haves

Bachelor’s degree.
Prior experience in home services, customer success, or account coordination.
Familiarity with partner or referral program management.
Experience working in a CRM-driven environment with service metrics and SLAs.

Responsibilities

Serve as a key contact for referral partners, addressing inbound calls and emails with timely, accurate, and professional communication.
Manage partner escalations with a solution-oriented approach by investigating root causes, coordinating with internal teams, and ensuring prompt, satisfactory resolution.
Design, implement, and manage customized partner nurture strategies to strengthen engagement and improve performance.
Engage with prospective referral partners to communicate program value, answer questions, and close new partnership opportunities.
Provide continuing education and resources to active referral partners to enhance their understanding of the program and improve overall effectiveness.
Assist in onboarding new partners, ensuring a smooth introduction to program, resources, and best practices for success.
Maintain regular communication with key partner stakeholders through calls, emails, and scheduled check-ins to ensure satisfaction and identify growth opportunities.
Depending on the referral partner accounts the Account Manager supports, occasional travel to partner offices or industry events may be required.