Account Manager

Johnstone Supply LLC•Brandon, FL

10h

About The Position

Now is the best time to join Johnstone Supply. The Account Manager is responsible for driving sales growth by promoting the Johnstone Advantage—a comprehensive offering of value-added services and quality HVAC/R products—within a defined territory. This role focuses on aligning customer needs with tailored solutions that help contractors save time and increase profitability. As a trusted advisor and experienced sales professional, the Account Manager leverages deep industry expertise to build strong partnerships and support the long-term success of our contractor customers. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Requirements

B.A. preferred or equivalent; or high school degree or equivalent and 8+ years related experience and/or training
8+ years related sales experience and/or training
HVAC/R Industry, or related wholesale industrial product experience required
Must possess excellent communication and interpersonal skills.
Ability to speak and write proficiently in English
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
Must have the ability to make business decisions by an analytical as well as creative process.
Proficient in Word, Excel and PowerPoint
Requires frequent personal vehicle travel—up to 80%—primarily within local and statewide territories.

Responsibilities

Manage assigned accounts, by executing sales strategy, initiate contact with existing and potential customers, identify their needs and sell HVAC/R service and products that meet their needs.
Keeping customer information updated
Managing individual contract and SKU pricing
Preparing for sales calls specific to the needs of individual customers
Tracking customer activity and trends
Creating goals and forecasts per account
Aligning customer needs with services available through the Johnstone Advantage (e.g., inventory, customer service, warranty, ecommerce, delivery, etc.)
In conjunction with Sales and Marketing determine market strategies and goals for products and services, targeted toward existing and new markets to achieve company’s goals and objectives.
Follow up with each account to ensure they understand the marketing and promotional programs such as:
Company-wide promotions
Hot deals c. Push of Regional Flyers
Communication of “Manager’s Specials”
Annually, create a listing of at least five prospecting accounts in order to support the branch growth targets established. Creating goals and forecasts per account, following up on leads, developing pricing and various programs to drive growth objectives, and monitoring of sales activity are critical to the overall success of this endeavor
Conduct business reviews on all top (twenty-five) accounts in the first quarter of each year. Document their needs and build a strategy to meet their needs.
Through internal/external training, maintain up-to-date understanding of industry trends and technical developments that effect target markets. Work with product managers and vendors on field issues that includes new products, high failure rates, large bid opportunities and competitive pricing.
Develop and deliver sales presentations and close sales in a professional and effective manner by meeting established sales and revenue goals.
Monitor competitor products, sales and marketing activities.
Establish and maintain relationships with industry influencers and key strategic partners. Represents company at trade association meetings to promote product and services.
Participates in Marketing and Sales meetings, providing customer and product data, strategies and opportunities.
Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers.
Completion of weekly call reports
Communicating inventory needs / changes to product managers and purchasing.
Participation in marketing and sales conference calls.
Periodic participation in various task force programs, as needed.
Identify technical training opportunities with customers.
Establishes and maintains a consistent company image throughout all product lines, promotional materials and events.
Performs other duties as assigned. The Ware Group, LLC dba Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Benefits

Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and long-term disability
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees