Account Manager

Buildertrend Solutions • Omaha, NE

22d • $60,000 - $70,000 • Hybrid

About The Position

As an account manager at Buildertrend, you will help builders get real value from the tools they use every day to run their business. This role exists to protect and grow customer relationships by making sure customers feel heard, supported and confident in how they use Buildertrend. Your work directly impacts retention, revenue and the long-term success of builders who rely on our platform to stay organized and profitable. After six to 12 months, success looks like trusted customer partnerships, strong renewal health and customers who can clearly connect Buildertrend to better business outcomes.

Requirements

• 2+ years of experience in account management , with a proven track record of success in managing and coaching accounts
• Highschool diploma , bachelors degree preferred
• Strong communication skills with the ability to build trust across all customer levels
• Organized and comfortable managing multiple accounts and priorities

Nice To Haves

• Experience working with CRM and customer success tools such as Salesforce and Gainsight preferred
• Experience with construction, SaaS or builder-focused customers is a plus

Responsibilities

• Guide new and existing customers through onboarding, discovery and training to help them use Buildertrend with confidence
• Build strong relationships by understanding customer goals and aligning platform features to their business needs
• Serve as the primary point of contact for your accounts, including issue resolution and escalations
• Lead strategic business reviews that track progress, highlight value and plan for future growth
• Use account data and health indicators to anticipate risks, prevent churn and recommend improvements
• Identify and support upsell or cross-sell opportunities that align with customer goals

Benefits

• Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits
• A 401(k) plan with Buildertrend matching contributions to help you plan for the future
• Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge
• Parental leave and paid sabbaticals to support you during life’s big moments.
• Volunteer time off – because giving back matters.
• Wellness program and onsite fitness center to keep you feeling your best
• Opportunities for hybrid or remote work to give you the flexibility you need
• Technology reimbursement to help cover costs for the tech you need to do your job from home.
• Free daily lunches when you're at our HQ office, plus monthly events to connect with your team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees