Account Manager

JohnsByrne•Niles, IL

1d•$90,000 - $100,000

About The Position

The Account Manager at JOHNS BYRNE CO is responsible for maintaining and expanding relationships with strategically important clients. This role involves managing a portfolio of assigned customers, developing new business from existing clients, and actively seeking new sales opportunities. The Account Manager serves as the lead point of contact for all customer account management matters, ensuring client satisfaction and fostering long-term partnerships.

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum of 3-5 years of experience in account management or a similar role within the printing or packaging industry.
Proven track record of successfully managing and growing client accounts.
Experience in developing and implementing strategic account plans.
Strong communication and interpersonal skills to effectively liaise with clients and internal teams.
Excellent negotiation skills with the ability to close deals and manage contract renewals.
Ability to analyze market trends and client needs to develop tailored solutions.
Proficiency in CRM software and Microsoft Office Suite.
Strong organizational skills with the ability to manage multiple accounts and projects simultaneously.
Ability to work independently as well as collaboratively in a team environment.
Strong problem-solving skills with a focus on customer satisfaction and retention.

Responsibilities

Develop and maintain strong, long-lasting client relationships by understanding their needs and providing tailored solutions.
Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues promptly and effectively.
Prepare and deliver client presentations and proposals, demonstrating the value of JOHNS BYRNE CO's products and services.
Collaborate with internal teams to ensure timely and successful delivery of solutions according to client needs and objectives.
Identify and pursue opportunities to grow business with existing clients, including upselling and cross-selling additional products and services.
Monitor and analyze client performance metrics to identify trends and areas for improvement.
Negotiate contracts and agreements to maximize profit and ensure mutually beneficial terms.
Keep abreast of industry trends, market conditions, and competitor activities to inform strategic planning and decision-making.
Maintain accurate records of client interactions, transactions, and account progress using CRM software.
Participate in networking events and industry conferences to enhance the company's presence and build new client relationships.