Account Manager - Austin

Injured Workers Pharmacy • San Antonio, TX

6h • Onsite

About The Position

This exciting Account Manager position is focused on building and nurturing customer relationships, managing key territory processes, and identifying opportunities for growth. The role supports a Territory Manager in Austin and requires quick problem-solving skills, along with a strong ability to train and educate referral sources on IWP services. Injured Workers Pharmacy (IWP) is a specialized workers’ compensation home delivery pharmacy dedicated to helping injured workers access their prescription medications and return to a productive life by collaborating with legal, medical, and insurance communities. IWP fosters a culture of teambuilding, open-mindedness, and fun, valuing its employees and their contributions.

Requirements

• Associate degree required
• 2-4 years of account management experience
• Proven capability to build and maintain strong relationships with customers
• Demonstrated self-confidence and a willingness to learn
• Solid MS Office skills (Word, Excel, Outlook)
• Ability to travel throughout in and around the territory

Nice To Haves

• Knowledge of Salesforce
• Ability to handle difficult and challenging situations including customer relations
• An eye for identifying potential issues and strong problem-solving skills
• A strong teamwork mindset with an ability to work independently

Responsibilities

• Build and maintain strong relationships with referral sources
• Identify and develop new referral sources
• Work to maintain and grow the referral source relationship while ensuring ongoing customer service
• Maintain contact with decision makers & office staff focusing on strategic nature of relationship
• Assist in sales efforts for increased revenue opportunities
• Analyze needs of the client and customizes solutions to meet their needs
• Train clients on new and existing IWP Service Models
• Promote additional IWP services
• Provide solution-based service techniques with a consultative approach
• Focus on client retention

Benefits

• Monthly engagement events and larger annual celebrations (tent party, summer BBQ, Family Fun Day)
• Tuition reimbursement and an internal-first job posting philosophy to support career growth
• Competitive benefits package
• A positive, inclusive environment where employees feel valued, supported, and empowered
• Competitive salary
• Generous benefits
• Opportunities for growth and development
• Commission program
• Minimum payout for your first three months of training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees