Account Manager

talentpluto • New York, NY

11d • $100,000 - $250,000 • Hybrid

About The Position

Our partner is hiring a full-time Account Manager to join their New York team. This role will own relationships with approximately 80 customers and serve as the primary point of contact for all post-sale success, renewals, and expansions. As the business continues to scale rapidly, the Account Manager will play a crucial role in ensuring exceptional customer experience, driving product adoption, and strengthening long-term customer value. This is an outstanding opportunity to work directly with sophisticated investment professionals, influence product direction through customer insights, and contribute to a team that values fast execution, deep product knowledge, and meaningful relationship-building. You’ll thrive here if you enjoy a high-growth, high-accountability environment and take pride in delivering exceptional service.

Requirements

• Bachelor’s degree in business, sales, marketing, or a related field.
• Minimum 2+ years of experience managing customer relationships, ideally in SaaS or data-driven environments.
• Strong communication skills and the ability to work with technical and non-technical stakeholders.
• High technical acumen and ability to learn software products quickly.
• Proven ability to operate in fast-paced, ambiguous environments with a “roll up your sleeves” mentality.
• Excitement to work in person 4+ days per week at the New York (Flatiron) office.

Responsibilities

• Manage the full customer lifecycle from onboarding through renewal and expansion.
• Serve as the primary point of contact for a portfolio of ~80 accounts.
• Drive activation, adoption, and ongoing customer success across all assigned accounts.
• Identify upsell and expansion opportunities and lead commercial conversations.
• Build strong relationships with investment teams and understand their workflows and needs.
• Partner cross-functionally with product and engineering teams to relay customer insights.
• Refine internal processes and share best practices across the broader team.
• Maintain accurate forecasting and account health metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees