Account Manager

HackEDU dba Security Journey•Pittsburgh, PA

40d•Remote

About The Position

At Security Journey, we are transforming the way software gets built — from code commit to deployment — by empowering development teams to make security a core part of their craft. Our secure coding training platform equips developers, engineers, and security professionals with the knowledge and hands-on skills to identify and fix vulnerabilities before they ever reach production. Global enterprises and fast-growing technology companies trust us to strengthen their software supply chains, reduce risk, and build a culture where security is everyone’s responsibility. Now, we are looking for someone like you to help them succeed. As an Account Manager , you will be the go-to partner for our customers — guiding them, challenging them, and ensuring they realize measurable business impact from Security Journey’s platform. You will not just manage accounts; you will own relationships , champion customer success, and lead strategic conversations that drive renewals, expansions, and long-term value.

Requirements

2–5 years of Account Management experience in a SaaS environment.
Proven success in owning renewals and driving account growth.
Ability to influence and build trust with technical and executive audiences.
Exceptional communication, presentation, and relationship-building skills.
Strong organization and prioritization abilities in a fast-moving, remote-first environment.
Proficiency with CRM tools like HubSpot or Salesforce.
Passion for cybersecurity, developer tools, or secure coding practices (a plus).

Nice To Haves

Experience with developer-centric products or platforms.
Exposure to strategic account planning, QBRs, and contract negotiations.
Familiarity with sales methodologies such as Sandler, MEDDIC, or Challenger.
Background in high-growth SaaS or startup environments.
Bachelor’s degree preferred.

Responsibilities

Lead Your Portfolio: Serve as the trusted advisor for a set of strategic accounts, building deep relationships with technical and executive stakeholders.
Drive Outcomes: Develop and execute account plans that connect customer goals to measurable results and align with our product vision.
Deliver Growth: Own the renewal and expansion process, uncovering opportunities to grow customer adoption and impact.
Engage with Purpose: Run onboarding sessions, adoption checkpoints, and quarterly business reviews (QBRs) that inspire action.
Collaborate for Success: Work closely with Sales, Product, and Engineering to deliver seamless customer experiences.
Leverage Insights: Use product usage data and customer health metrics to proactively recommend next steps that drive ROI.

Benefits

Impact that matters: Your work will directly help organizations build safer software and protect millions of end users.
A culture of growth: We invest in your professional development and give you the autonomy to excel.
Remote flexibility: Work where you do your best thinking, with team hubs in Raleigh, NC, and Pittsburgh, PA.
Innovation at speed: Be part of a high-growth company shaping the future of application security.

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