Account Manager
About The Position
Thumbprint is a branded merchandise and technology company on a mission to revolutionize the way people interact with branded merchandise. We partner with some of the world’s most recognized brands—blending strategy, creativity, and cutting-edge tech to create experiences that go far beyond “just swag.” We’re not your average promo company. We're a bold, fast-growing team of thinkers, doers, creators, and connectors who want to make branded merch smarter, smoother, and more meaningful. As an Account Manage r at Thumbprint, you’ll be the quarterback for your clients—driving relationships, overseeing projects, and delivering creative, tech-forward merchandise solutions. You’ll lead with empathy, operate with urgency, and solve problems before they happen. This is a role for someone who owns their results, thrives in a fast-paced environment, and wants to help reshape an industry from the inside out.
Requirements
- 3+ years of experience in account management, client services, or sales.
- Promotional products, branded merchandise, marketing, or ecommerce experience preferred.
- Bachelor’s degree or equivalent professional experience.
- Strong communication and relationship skills.
- Super organized, quick learner, accountable, and able to juggle multiple projects.
- Proficient in Microsoft Office and Google Workspace.
- Experience with CRM systems, online ordering platforms, and digital portals.
Nice To Haves
- Familiarity with CommonSKU is a major plus.
Responsibilities
- Act as the main point of contact for a portfolio of client accounts.
- Manage day-to-day client needs, ensuring top-notch service, accurate orders, and strong project execution.
- Prepare and deliver quotes, proposals, and creative product presentations.
- Coordinate with account directors, project managers, creative teams, and operations to bring campaigns to life.
- Submit and manage purchase orders and oversee apparel and product orders.
- Resolve issues quickly and proactively.
- Identify opportunities to grow accounts through upselling, cross-selling, and strategic problem-solving.
- Stay current on branded product trends, digital tools, and custom packaging ideas that elevate the client experience.
Benefits
- Competitive paid time off
- Ergonomic work stations
- Flexible work schedule/ remote- Noblesville, IN or Orlando, FL
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
