Account Manager

South Bay Solutions•Fremont, CA

About The Position

Responsible for managing and maintaining assigned customer accounts. Responsibilities Establish and maintain relationships with key stakeholders, including executives, team members, clients, and external partners, to ensure alignment and support for program goals. Identify potential risks and issues that may impact product delivery and develop mitigation strategies to address them proactively. Facilitate clear and transparent communication among team members and stakeholders, providing regular updates on CS status, milestones, and risks. Identify opportunities for process improvement and optimization within the department. Manage and maintain customer relations and customarily and regularly exercise discretion and independent judgment throughout all the processes to ensure customer's parts are delivered to customer on time. Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate. Manage and update MRP system, update customer’s part status. Collaborate between internal departments and track customers’ orders, manage escalations, and follow through on providing solutions. Assist in answering incoming calls/emails to the company and appropriately direct them as required. Assist accounts receivables in resolving Customer Billing Disputes/Discrepancies. Process RMA requests/Issuance of RMAs. Perform other job-related duties and assist in mentoring Program Managers to approved best known methods.

Requirements

High School Diploma or equivalent.
At least 5 years of experience in the field.
Knowledge of raw materials and lead time.
Knowledge of Manufacturing cycle time.
Knowledge of production and inventory management.
Knowledge of Epicor highly preferred.

Responsibilities

Establish and maintain relationships with key stakeholders, including executives, team members, clients, and external partners, to ensure alignment and support for program goals.
Identify potential risks and issues that may impact product delivery and develop mitigation strategies to address them proactively.
Facilitate clear and transparent communication among team members and stakeholders, providing regular updates on CS status, milestones, and risks.
Identify opportunities for process improvement and optimization within the department.
Manage and maintain customer relations and customarily and regularly exercise discretion and independent judgment throughout all the processes to ensure customer's parts are delivered to customer on time.
Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate.
Manage and update MRP system, update customer’s part status.
Collaborate between internal departments and track customers’ orders, manage escalations, and follow through on providing solutions.
Assist in answering incoming calls/emails to the company and appropriately direct them as required.
Assist accounts receivables in resolving Customer Billing Disputes/Discrepancies.
Process RMA requests/Issuance of RMAs.
Perform other job-related duties and assist in mentoring Program Managers to approved best known methods.