Account Manager

Ricoh Americas Corporation•San Jose, CA

29d

About The Position

The Account Manager (AM) is responsible for solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer's environment and aligning Ricoh solutions to their mission-critical goals through strategic engagement with decision-makers and influencers.

Requirements

Bachelor's degree or equivalent experience required.
Minimum of 3 years of business development experience.
Foundational knowledge of P&L components.
Strong research and analytical skills to support strategic conversations.
Proven ability to manage multiple accounts with attention to detail.
Strong collaboration and influence-building skills.
Understanding of solution design processes.
Thought leadership in customer engagement.
Excellent verbal and written communication.
Ability to build and maintain professional relationships.
Familiarity with Ricoh's offerings and ability to stay current.
Strategic thinking to expand core services across customer enterprises.
High learning agility and ability to navigate customer approval processes.

Nice To Haves

Preferred experience in IT and/or software services.
Understanding of document workflow solutions and processes is a plus.

Responsibilities

Drive business development by identifying and generating new sales opportunities.
Build relationships with decision-makers and influencers to expand Ricoh's market share within new and existing accounts.
Uncover and solve customer challenges through research and consultative questioning.
Focus on customer buying behaviors and needs rather than predefined products or services.
Communicate Ricoh's value through storytelling and solution alignment.
Explain how buying decisions impact the customer's financial position.
Deliver compelling presentations both in-person and virtually.

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