Account Manager

Elite Technical•Burbank, CA

63d

About The Position

Our client, a multinational telecommunications technology company is seeking a highly skilled Account Manager responsibility of overseeing the operational requirements for successful delivery of all services for the customer across various VOD platforms, including meeting the SLA requirements. The Account Manager will interact with multiple cross- functional departments including, Sales, Marketing, Programming and Operations. Additionally, the Account Manager will be responsible for creating flexible solutions to support unique customer driven service requests, as well as, identify and encourage new opportunities for revenue sources tied to the customers services. Responsibilities: - Providing technical and process oversight for the creation of master archival elements - Perform element evaluation to determine best elements to use for re-mastering and restoration - Develop, collaborate and execute projects within teams across the organization - Own and develop the client relationship - Work collaboratively with clients to ensure the smooth running of projects - Work with other members of the client services feature team and operations to ensure that deadlines are met - Liaise with cross functional teams regularly to track any orders on hold and maintain status of those orders where elements have been received - Gather and assimilate client information - Provide quotes and ensuring that purchase orders are obtained in a timely fashion - Create and maintain multiple client orders - Book and track projects using various content management systems - Liaise with other departments to facilitate end-to-end workflows for client projects - Always look to improve operational efficiency and effectiveness via client feedback and KPIs - Ensuring POs are gathered in a timely fashion to ensure stable cash flow If you would like to learn more, please reach out to Elite technical.

Requirements

3+ years industry related experience
3+ years customer management
Effective problem solver able to assess and adapt to changing priorities and strategies
A thorough knowledge of film, video and file elements, workflows and technologies
Ability to work without supervision and handle heavy workload
Ability to find solutions to complex problems

Responsibilities

Providing technical and process oversight for the creation of master archival elements
Perform element evaluation to determine best elements to use for re-mastering and restoration
Develop, collaborate and execute projects within teams across the organization
Own and develop the client relationship
Work collaboratively with clients to ensure the smooth running of projects
Work with other members of the client services feature team and operations to ensure that deadlines are met
Liaise with cross functional teams regularly to track any orders on hold and maintain status of those orders where elements have been received
Gather and assimilate client information
Provide quotes and ensuring that purchase orders are obtained in a timely fashion
Create and maintain multiple client orders
Book and track projects using various content management systems
Liaise with other departments to facilitate end-to-end workflows for client projects
Always look to improve operational efficiency and effectiveness via client feedback and KPIs
Ensuring POs are gathered in a timely fashion to ensure stable cash flow