Account Manager - (Italian and English Bilingual)

WeTravel•Town of Italy, NY

2d•Remote

About The Position

Hi! 👋 I’m Carla, based in Chile, and I’m the Manager of Account Management at WeTravel. We help travel businesses grow by empowering them to make the most of our platform and create exceptional experiences for their travelers. If you’re passionate about helping businesses thrive, excited by the challenges of working in a fast-paced SaaS environment, and love the idea of contributing to a product that supports travel entrepreneurs—then we’d love to meet you. As an Account Manager, you’ll be a key part of that mission: helping our amazing community of travel organizers get the most out of WeTravel while feeling truly supported every step of the way. If you’re curious, proactive, and genuinely enjoy seeing others succeed, I’d love to hear from you. How We Work Our Account Management team sits at the heart of the customer journey. As an Account Manager, you’ll work closely with clients—ensuring they’re fully supported, informed, and maximizing the value of our platform. You’ll collaborate with Sales, Customer Support, and even Product to share customer feedback and shape the future of our offering. Our clients range from solo operators to growing travel companies, so adaptability and communication are key. A big part of your day-to-day will include answering questions, resolving issues, and identifying opportunities to upsell and cross-sell additional features. If you love building trust and solving problems, this is a great fit. Why You Should or Shouldn’t Apply You should apply if you:

Requirements

Are a native or C2 level Italian speaker and fully proficient in English (required)
Have excellent communication skills—both written and verbal.
Have strong interpersonal and customer service instincts.
Enjoy helping businesses thrive through hands-on support and strategic advice.
Have 2+ years of experience in B2B account management or customer success.
Are a natural multitasker who can manage multiple clients and needs at once.
Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment.
Are willing to travel up to 10% for client visits.

Nice To Haves

Minor SaaS sales experience or experience with up-selling products
Up-to-date understanding of the travel industry’s consumer behavior
Knowledge of Hubspot CRM or other CRM platforms

Responsibilities

Managing and nurturing relationships with new and existing clients.
Proactively identifying opportunities to upsell or expand product usage.
Serving as a key point of contact for client questions or concerns.
Collaborating cross-functionally with Sales, Support, and Product teams.
Gathering and sharing customer feedback to improve product and service delivery.
Solving customer issues with a calm, proactive, and friendly approach.
Driving long-term client satisfaction and engagement.

Benefits

Attractive compensation
Full time - Fixed Term Contract (as International Contractor).
Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
Work remotely for a maximum of 4 weeks per calendar year.
Annual team off-site (often somewhere sunny 🌊).
Extensive paid family leave.
Three paid volunteer days per year — take time to give back to causes you care about, on us.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.
Cambly for colleagues for whom English is not their first language.
Join an international, travel-loving team with a passion for adventure and innovation.