Account Manager

CONTINUA INTERIORS OF MINNESOTA•Chicago, IL

51m•$70,000 - $85,000

About The Position

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company but a movement reshaping the dealer landscape across the Midwest. OUR CORE VALUES Strive To Be Great | Do Hard Things | Stronger Together | Own It ACCOUNTABILITIES: Track and Maintain Customer Satisfaction Manage existing relationships Manage Day 2 projects and pricing WHAT YOU'LL BE DOING: Partner closely with assigned Sales Executive(s) to support day-to-day account management and help deliver a consistent, high-quality client experience. Build and maintain strong relationships with customers and internal partners through professional communication, responsiveness, and reliable follow-through. Establish a clear cadence of project communication and status updates to keep internal teams aligned and projects moving forward. Support customer satisfaction by monitoring feedback, escalating risks early, and sharing key updates in weekly department meetings. Create look books, budgets, and other client-ready deliverables in alignment with established standards and tools. Prepare pricing and proposal documentation by completing specifications, pricing, discounting, and required tagging in alignment with internal standards. Ensure order readiness and quality control by verifying specifications, documentation, and project details are accurate and complete prior to order and installation. Support installation and service coordination by initiating required service/install documentation and supporting project close-out deliverables. Manage key project logistics as needed to keep projects moving forward and ensure products are ready to be ordered and installed (field measures, samples, sit tests, inventories, drop shipments, and vendor/rep coordination). Maintain a working knowledge of contract furniture products, applications, and industry developments to support effective project execution. WHAT YOU SHOULD HAVE: Bachelor’s Degree in Design, Business, or a related field. 3-5 years of experience in account management, sales, design, or project management within the commercial office furniture industry or a related field. Proficiency in the Microsoft Office Suite and a willingness to learn other systems and programs. Strong written and verbal communication skills. Ability to work effectively within a clearly defined business process. Capability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances. A resilient mindset to navigate potential changes under tight turnaround times. Ability to serve as a resourceful problem solver: quickly clarifying the nature of a challenge, evaluating alternatives, and proposing solutions. Skills in professional communication with a willingness to develop and invest in strong relationships with customers and team members. Willingness to attend networking events, out-of-state industry training, and customer events. Ability to travel to customer sites as needed. Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 20 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones. WHAT WE BRING TO THE TABLE: A State-of-the-Art Facility with incredible technology throughout and a multitude of workspaces at your disposal Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement. Quarterly All Company Meetings Community Service opportunities Company social hours Ability to use your talents and strengths to make a positive impact COMPENSATION AND BENEFITS: The hiring compensation range for this position is a base salary of $70,000 - $85,000. Actual compensation will be determined based on various factors, including, but not limited to, the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations. Benefits available in this position include: Medical, Dental, and Vision insurance Company paid Short Term and Long Term Disability insurance Critical Illness and Accident Insurance HSA, DCA and FSA options available Paid time off and holidays Paid Parental Leave 401k Match (50% of every 1% up to 4%) DISCLOSURES: Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager. Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Continua is a drug-free workplace. Continua is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status.

Requirements

Bachelor’s Degree in Design, Business, or a related field.
3-5 years of experience in account management, sales, design, or project management within the commercial office furniture industry or a related field.
Proficiency in the Microsoft Office Suite and a willingness to learn other systems and programs.
Strong written and verbal communication skills.
Ability to work effectively within a clearly defined business process.
Capability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances.
A resilient mindset to navigate potential changes under tight turnaround times.
Ability to serve as a resourceful problem solver: quickly clarifying the nature of a challenge, evaluating alternatives, and proposing solutions.
Skills in professional communication with a willingness to develop and invest in strong relationships with customers and team members.
Willingness to attend networking events, out-of-state industry training, and customer events.
Ability to travel to customer sites as needed.

Responsibilities

Partner closely with assigned Sales Executive(s) to support day-to-day account management and help deliver a consistent, high-quality client experience.
Build and maintain strong relationships with customers and internal partners through professional communication, responsiveness, and reliable follow-through.
Establish a clear cadence of project communication and status updates to keep internal teams aligned and projects moving forward.
Support customer satisfaction by monitoring feedback, escalating risks early, and sharing key updates in weekly department meetings.
Create look books, budgets, and other client-ready deliverables in alignment with established standards and tools.
Prepare pricing and proposal documentation by completing specifications, pricing, discounting, and required tagging in alignment with internal standards.
Ensure order readiness and quality control by verifying specifications, documentation, and project details are accurate and complete prior to order and installation.
Support installation and service coordination by initiating required service/install documentation and supporting project close-out deliverables.
Manage key project logistics as needed to keep projects moving forward and ensure products are ready to be ordered and installed (field measures, samples, sit tests, inventories, drop shipments, and vendor/rep coordination).
Maintain a working knowledge of contract furniture products, applications, and industry developments to support effective project execution.