Account Manager

Clove & Twine•Denver, CO

10d•$60,000 - $65,000•Onsite

About The Position

As an Account Manager, you are the driving force behind our client relationships. Your role is crucial in managing and nurturing relationships with both new and existing clients, coordinating with suppliers, and ensuring the timely and accurate delivery of high-quality corporate gifts. If you excel in managing multiple accounts, developing detailed proposals, and providing top-notch customer service while maintaining impeccable organization and communication, we invite you to join our tribe and elevate the art of corporate gifting.

Requirements

1-3+ years in account management, sales, or a related role, with a strong focus on managing client relationships and meeting sales goals.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Apps for Business.
Experience creating proposals and presentations using PowerPoint or Google Slides.
Excellent verbal and written communication skills.
Ability to engage with clients professionally via phone, email, and in-person.
Capable of drafting clear, persuasive proposals and emails.
Strong attention to detail in managing complex projects and client interactions.
Ability to meet deadlines without missing important details.
Demonstrates a strong sense of ownership and responsibility in following through on commitments.
Effective at managing multiple client projects simultaneously, ensuring timely and efficient completion of tasks.

Nice To Haves

Familiarity with HubSpot CRM and project management tools.
Experience in a fast-paced, client-driven environment.
Knowledge of the corporate gifting industry is a plus.

Responsibilities

Serve as the primary point of contact for clients, managing inbound sales inquiries via phone and email as well as outbound reach out to the client database to reengage clients.
Oversee client accounts from initial discussions through successful delivery, ensuring a positive client experience and achievement of sales targets.
Develop and maintain long-term relationships with clients by understanding their business needs and providing tailored solutions.
Proactively follow up to ensure client satisfaction and identify new growth opportunities.
Create compelling and detailed proposals using PowerPoint or Google Slides, aligning product offerings with client goals.
Ensure proposals highlight our focus on quality and sustainability.
Provide exceptional customer support by resolving inquiries or issues related to products or orders.
Ensure a seamless experience from order placement to delivery.
Work closely with design, logistics, and other internal teams to ensure timely project execution according to client specifications.
Share client feedback to enhance product and service offerings.
Maintain accurate and up-to-date client information in CRM systems.
Track project statuses, client interactions, and analyze data to improve processes and success metrics.
Address and resolve any project-related challenges, ensuring a smooth workflow and consistent client satisfaction.
Aim for positive resolutions to any issues during the sales or delivery process.