Account Manager

HEICO Corporation • Miami, FL

8d

About The Position

HEICO Component Repair Group, a global leader in the overhaul and repair of
aircraft components, is currently looking for an Account Manager to join our
Quality Assurance team. This is a fantastic opportunity for a dynamic
professional to manage key customer relationships, drive business growth, and
ensure exceptional service delivery in a fast-paced aerospace industry.

The Account Manager will be responsible for maintaining and expanding
relationships with assigned customers by ensuring high levels of customer
satisfaction and maximizing account performance. This role includes managing
daily communication with clients, handling quotes and contract negotiations,
tracking open orders and repair statuses, and collaborating with internal
departments such as operations, engineering, and logistics.

You will serve as the primary point of contact for customer inquiries, resolve
issues promptly, and provide updates regarding turnaround times, pricing, and
product availability. Additionally, you will monitor account trends, identify
new sales opportunities, and support the development and implementation of
customer service strategies that align with HEICO’s commitment to quality and
responsiveness.

If you have excellent communication skills, and a passion for building long-term
partnerships, we invite you to join our team and help us continue to exceed
customer expectations across the aviation market.

Requirements

• Proficient in the use of Microsoft Office (minimum MS Word, Excel, Outlook, PowerPoint)
• Strong interpersonal and relationship-building skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities and maintain attention to detail under pressure
• Problem-solving mindset with a proactive approach to customer needs

Responsibilities

• Maintaining and expanding relationships with assigned customers
• Ensuring high levels of customer satisfaction
• Maximizing account performance
• Managing daily communication with clients
• Handling quotes and contract negotiations
• Tracking open orders and repair statuses
• Collaborating with internal departments such as operations, engineering, and logistics
• Serving as the primary point of contact for customer inquiries
• Resolving issues promptly
• Providing updates regarding turnaround times, pricing, and product availability
• Monitoring account trends
• Identifying new sales opportunities
• Supporting the development and implementation of customer service strategies

Benefits

• Health & Dental insurance
• 401(k) with company match
• Disability & Life insurance
• Flexible spending accounts
• Paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed