Client Management – Workers’ Comp

Reliant

3h•$50,000 - $70,000

About The Position

Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client’s needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative. As an Account Manager, you will play a critical role in managing and expanding relationships within our Workers’ Compensation division. In this role, you will serve as a strategic partner to our clients – acting as their primary point of contact, delivering reporting and insights, reviewing performance, identifying new business opportunities, and ensuring all service expectations are being met or exceeded.

Requirements

3–5+ years of experience in account management, client services, or customer success, preferably in workers’ compensation, medical claims, healthcare services, or insurance.
Strong understanding of workers’ compensation bills/claims workflows, fee schedules, medical billing, and/or repricing methodologies (or the ability to learn quickly).
Demonstrated experience managing client relationships, including presenting data, conducting business reviews, and leading cross-functional initiatives.
Proven ability to lead implementations or onboarding projects, including managing timelines, milestones, and client expectations.
Excellent communication skills with the ability to translate technical or operational topics into clear client-facing language.
Strong analytical abilities, including comfort with reports, metrics, trend identification, and savings/financial outcomes.
High level of organization with the ability to manage multiple accounts, priorities, and deadlines simultaneously.
Experience collaborating with internal teams such as Operations, IT, and Sales to support client needs.
Proficiency with common tools such as Excel, PowerPoint, CRM systems, and project management tools.

Responsibilities

Serve as the primary point of contact for assigned clients within the workers’ compensation division, ensuring consistent, timely communication, strong account stewardship, and high client satisfaction.
Lead and manage end-to-end client implementations, including onboarding, timeline management, milestone tracking, and successful go-live delivery.
Conduct regular business reviews to assess performance, savings results, trends, and program effectiveness while presenting actionable insights and strategic recommendations.
Deliver reporting and analytics, including savings analyses, performance summaries, trend identification, and insights tailored to client goals.
Identify opportunities for growth and expansion, including additional products, program enhancements, and cross-sell/upsell opportunities aligned with client needs.
Collaborate with internal teams (Operations, IT, Finance and Sales) to resolve issues, support client requests, and ensure seamless service delivery.
Monitor and manage client satisfaction, proactively identify risks to retention, escalating issues when necessary, and ensuring timely resolution.
Support process and product improvement initiatives by gathering client feedback, identifying pain points, and recommending enhancements to internal teams.
Maintain detailed documentation of client activity, issues, renewal timelines, project milestones, and service-level commitments to ensure visibility and adherence to SLAs.
Maintain a strong understanding of workers’ compensation, including bills/claims workflows, fee schedules, repricing methodologies, and relevant regulatory requirements.