Account Manager

Gasser Chair Company•Liberty Township, OH

About The Position

Gasser Chair is seeking an Account Manager to serve as the primary point of contact for assigned customer accounts, supporting orders from quote through delivery while ensuring alignment with customer expectations, internal standards, and sustainability initiatives. Reporting to the Sales Operations & Sustainability Manager, this role works closely with Logistics, Engineering, and Manufacturing to ensure accurate communication, timely execution, and consistent service across all stages of the customer relationship. The Account Manager plays a key role in maintaining account continuity, supporting sales strategies, and identifying opportunities for account growth.

Requirements

Associate degree or higher in Business, Sales, or a related field
Minimum of 2 years of experience in account management, inside sales, or customer-facing roles in a manufacturing or B2B environment.
Strong organizational and project management skills with the ability to manage multiple priorities.
Excellent communication and interpersonal skills with a customer-first mindset.
Proficiency in Microsoft Office Suite
Ability to analyze data and provide insights to support decision-making and improve customer experience.
Detail-oriented with a proactive approach to solving problems and improving processes.

Nice To Haves

Bachelor's degree preferred.
experience with ERP and CRM systems preferred (e.g., Infor SyteLine).

Responsibilities

Customer Relationship Management: Serve as the main point of contact for assigned accounts, responding to inquiries and resolving concerns in a timely and professional manner.
Order Coordination: Collaborate with internal departments to facilitate smooth order entry, production updates, and delivery scheduling.
Quotation Management: Generate, review, and follow up on quotes, ensuring accuracy and alignment with pricing, lead times, and customer specifications.
Account Growth: Identify and pursue opportunities to expand existing customer accounts through upselling, cross-selling, and value-added services.
Project Oversight: Support large-scale or complex orders by coordinating project timelines, sample approvals, and customer communication.
Issue Resolution: Investigate and resolve any post-sale issues including returns, complaints, or service claims, ensuring timely follow-up and internal communication.
Sales Support: Assist team leads and Ops Manager with reports, client follow-ups, sales campaigns, and process improvement initiatives.
Sustainability Alignment: Support customer sustainability goals by aligning projects with Gasser Chair's environmental initiatives and providing relevant documentation or product details.
CRM and ERP Utilization: Maintain accurate records of customer interactions, order details, and sales activity within the company's CRM and ERP systems.
Team Collaboration: Work cross-functionally to ensure account deliverables are met with precision and efficiency.