Account Manager

Mento • New York, NY

18d • Remote

About The Position

As Mento's first Account Manager, you'll partner directly with the VP of Customer Experience to support the full partner lifecycle – from implementation through renewal and expansion. We're seeking someone with experience in client/partner relationships who is also operationally minded and excited by keeping systems moving smoothly. This is a communication and coordination-intensive role (think of the connective tissue between our partners, members, and internal teams). In other words, you'll be the primary point of contact for partners and members, managing relationships and ensuring seamless execution across teams. You'll start by driving day-to-day execution across our partners and over time, you'll build the trusted relationships and operational systems that allow you to own partner accounts independently.

Requirements

• 2-3 years in customer success, account management, or client services at a B2B SaaS or tech company
• Proven ability to manage client relationships in fast-paced startup environments, including conducting calls, driving onboarding, and managing renewals
• Strong project management skills – you can design and execute programs from scratch
• Comfort with data and reporting – able to track account health metrics, build dashboards, and tell stories with data

Nice To Haves

• Experience working with HR, L&D, or People Ops stakeholders in a B2B context
• Located where a majority of our partners are: SF, LA, NY

Responsibilities

• Own day-to-day account management – serve as the operational point of contact for partner accounts, managing ongoing requests, coordinating cross-functional responses, troubleshooting issues, and ensuring seamless communication between partners, members, and internal teams
• Partner cross-functionally with coaching operations, product/engineering, sales, and leadership teams to surface partner needs, resolve blockers, and improve the member experience – you'll be the voice of the partner internally and drive alignment across stakeholders
• Design and execute partner-specific programs that drive engagement, prove ROI, and differentiate Mento's coaching experience
• Own the operational rhythm of partner success – manage renewals tracking and design systems to move accounts toward positive health indicators (high member satisfaction, 100% seat utilization, strong engagement, and renewal readiness)
• Drive engagement and utilization for partners – proactively reach out to partners, members, coaches, and internal stakeholders to drive adoption, troubleshoot member roadblocks, and ensure high engagement rates that demonstrate program value to partner stakeholders
• Build and maintain partner-facing documentation (program guides, playbooks, FAQs) and internal operations manuals to ensure consistency and scalability
• Identify opportunities for program expansion and collaborate with Partner Success to close expansion deals

Benefits

• Fully Remote - ability to work from anywhere with bi-annual team offsites
• Medical, dental, vision, and a 401k plan
• Unlimited vacation (We actually mean this! it's important to keep yourself fresh)
• $500 home office stipend
• Access to your own Mento Coach

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees