Account Manager - Florida

Martz Bus•Saint Petersburg, FL

10d

About The Position

The Account Manager serves as the primary relationship owner for key client accounts within an assigned Florida market. This role is responsible for retaining, servicing, and strategically growing existing business , while ensuring a seamless and positive customer experience. Working closely with the Business Development Manager, the Account Manager ensures continuity from client acquisition through long-term relationship management. This position is ideal for a professional who excels at consultative relationship building and proactive service—not transactional sales.

Requirements

Bachelor’s degree in Business Administration, Marketing, Communications, or related field
Minimum of 3 years’ experience in B2B sales, account management, or customer service
Proven ability to manage and grow client relationships in a consultative environment
Strong organizational, communication, and analytical skills
Proficiency in Microsoft Office and CRM platforms
High level of professionalism, accountability, and customer focus

Nice To Haves

Experience in transportation, logistics, hospitality, or service-based industries

Responsibilities

Account Retention & Relationship Management Serve as the primary point of contact for assigned key accounts
Build trust-based, long-term client relationships through consistent communication and responsiveness
Client Service & Coordination Partner with operations, dispatch, and support teams to ensure service expectations are clearly defined and consistently met
Act as the client advocate internally to resolve issues and improve service delivery
Account Growth & Strategy Identify opportunities for account expansion, cross-selling, and upselling within existing clients
Develop annual account plans in collaboration with Business Development leadership
Support contract renewals, extensions, and proposals
Performance & Data Analysis Monitor account performance using CRM and sales analytics tools
Track activity, forecast revenue, and proactively identify at-risk accounts
Collaboration & Representation Work closely with Inside Sales and Business Development teams
Represent Martz Bus in client meetings, events, and market functions
Share client insights, trends, and competitive intelligence with leadership
Availability & Coverage Remain accessible during weekends or after-hours as needed to support key accounts and ensure service continuity