Account Manager (Dallas)

Magma Math•Dallas, TX

10h•$100,000 - $200,000•Hybrid

About The Position

The Account Management team at Magma Math ensures that every district we work with sees real, lasting impact — and grows with us over time. Retaining and deepening our relationships with existing customers is just as critical to our mission as winning new ones, and this role sits at the heart of that. We're looking for a relationship-driven Account Manager who genuinely cares about the outcomes our districts are achieving and is motivated by the long game. This isn't a passive renewal role where you wait for contracts to come up. It's a role for someone who proactively nurtures partnerships, spots opportunities to expand impact, and isn't satisfied until their districts are getting everything Magma Math has to offer. If you're energised by building deep trust, navigating complex deals, and turning satisfied customers into champions, we'd love to talk. You'll own a portfolio of existing district relationships, partnering closely with administrators and instructional leaders to drive adoption, demonstrate ROI, and identify natural opportunities to grow usage across schools, grade levels, and use cases. You'll be supported by district success managers and marketing — but the expectation is that you own your book of business with full accountability.

Requirements

You have account management or customer success experience, ideally in EdTech or education. We typically look for 4+ years in a post-sale or renewal-focused role, but we're open to anyone who can demonstrate they'll succeed here.
You're as energized by growing an existing relationship as others are by closing a cold prospect and you understand that retention and expansion require just as much skill and hustle.
You're comfortable holding commercial conversations and aren't shy about discussing contract value, expansion pricing, or renewal terms.
You want to be part of something special and grow alongside a team that's making a real difference in students' lives.

Responsibilities

Own the full post-sale lifecycle for a portfolio of districts, including onboarding handoffs, business reviews, renewals, and expansion conversations.
Proactively monitor account health, usage data, and engagement signals to identify at-risk districts and intervene early with targeted support.
Build deep, multi-threaded relationships across district stakeholders, superintendents, curriculum directors, math coaches, and building-level principals, to ensure Magma Math is embedded in their long-term instructional strategy.
Lead regular Business Reviews that tie platform usage to student outcomes, funding priorities, and district goals, making renewal and expansion a natural next step.
Identify and close upsell and cross-sell opportunities by understanding each district's growth roadmap and connecting unmet needs to Magma Math's expanding product capabilities.
Represent Magma Math at conferences, in-person meetings, and professional development events to strengthen relationships and stay close to customer needs.
Collaborate cross-functionally with District Success Managers, Sales, Marketing, and Product to share customer insights, flag churn risks, and inform roadmap priorities.
Think like an owner: if a district is struggling with adoption or outcomes, you don't wait for someone else to step in.