Account Manager

SumUp • Denver, CO

3d • $40,000 - $45,000 • Onsite

About The Position

Account Manager/Customer Success Associate This is an in-office position (Monday-Friday) in our Greenwood Village, CO. Base salary is $40-45K max + uncapped commissions What you get to do! You serve as an advisor and SumUp brand ambassador to our merchants Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace Consistently meet and exceed success metrics, including revenue and retention Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants Identify opportunities for merchants to consume additional products and services Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing,Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance Help report on any themed merchant issues or opportunities with our products Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities You’ll be great for this role if... Have 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB) Strong desire to achieve top results with a personable, positive “can-do” demeanor with a consistent record of success in a sales environment. You’re curious, patient and persistent to solve issues You love to help, support, and solve problems for merchants and have a positive work attitude Focused, reliable self-starter with ability to prioritize effectively You have significant Salesforce experience - specifically with SF case management Excellent written/verbal communication skills in English, and Spanish is a plus Want to be in the office Mon - Fri 🥳 You’re organized and keep a cool head even in any potential stressful situations You’re able to appropriately manage multiple tasks with varying levels of complexity and priority You’re comfortable using a smartphone, tablet and computer You love to communicate while being empathetic, concise, and patient with our customers You are able to multitask and prioritize responsibilities A love for small business and merchant success

Requirements

• 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
• Strong desire to achieve top results with a personable, positive “can-do” demeanor with a consistent record of success in a sales environment.
• Curious, patient and persistent to solve issues
• Love to help, support, and solve problems for merchants and have a positive work attitude
• Focused, reliable self-starter with ability to prioritize effectively
• Significant Salesforce experience - specifically with SF case management
• Excellent written/verbal communication skills in English
• Organized and keep a cool head even in any potential stressful situations
• Able to appropriately manage multiple tasks with varying levels of complexity and priority
• Comfortable using a smartphone, tablet and computer
• Love to communicate while being empathetic, concise, and patient with our customers
• Able to multitask and prioritize responsibilities
• A love for small business and merchant success

Nice To Haves

• Spanish is a plus
• Want to be in the office Mon - Fri 🥳

Responsibilities

• Serve as an advisor and SumUp brand ambassador to our merchants
• Mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business
• Understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
• Consistently meet and exceed success metrics, including revenue and retention
• Connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
• Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
• Identify opportunities for merchants to consume additional products and services
• Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
• Contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
• Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing,Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
• Help report on any themed merchant issues or opportunities with our products
• Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities

Benefits

• 22 days vacation days and 8 sick days plus 11 paid holidays
• Be part of a welcoming community of more than 2,000 people from over 52 nationalities
• Startup environment and small, cross-functional teams
• 50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
• FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
• Paid vacation, sick days, and holidays immediately available upon hire
• Ongoing access to professional development tools, job training, and industry conferences
• Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
• Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees