Account Manager

GroundSystems•Springdale, OH

8d•Onsite

About The Position

The Account Manager is the primary customer contact for contracted accounts. Account managers are responsible for timely follow up and follow thru with customer to ensure a positive relationship, complete satisfaction and renewal of accounts. Account Managers propose non-contracted landscape enhancements to meet the needs and increase the satisfaction of the customer.

Requirements

Horticultural knowledge.
Previous Account Management and customer service experience.
Previous landscape industry experience.
Ability to effectively communicate, present information and respond to questions, verbal and written.
Adequate computer skills and ability to use a CRM software.
Current driver's license and acceptable driving record.
Ability to work independently and in team settings.
Strong attention to detail and ability to exercise good judgement.
Excellent organizational and time management skills.

Responsibilities

Develop strong relationships with customers by frequently communicating and earning trust.
Manage properties by inspecting, identifying problems, and proactively providing solutions to the customer.
Ensure that properties meet or exceed customer quality expectations.
Develop long term property plans that anticipate customer needs and assist customers in their budgeting process.
Conduct on site walk throughs with customers.
Assist in resolving accounts receivable issues when necessary.
Work closely with Operations to plan and schedule so that performance meets customer expectations.
Assist in snow operations as required.
Communicate deficiencies in quality to Operations and assist in formulating a plan to resolve issues.
Prepare and present proposals for renewals and enhancements in a timely manner and in accordance with company standards.
Meet or exceed established sales goals for contract renewals and enhancements.
Monitor and update all sales opportunities in CRM and follow up with customers to optimize sales opportunities.
Work with administrative support to ensure all contract administration is timely and accurate.
Represent company at various events, organizations, and associations for the purpose of building and developing relationships that lead to opportunities including industry association events.
Learn new techniques to perform routine tasks more effectively.
Other duties as assigned.