Security Account Manager - Northside

Allied Universal • Milwaukee, WI

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About The Position

Allied Universal® is hiring an Account Manager. The Account Manager is the driving force behind the Corporate Security function and daily security operations for a high-profile customer, helping to ensure the safety and well-being of the people and places we serve. The Account Manager will lead from the front - guiding, developing, and motivating a team of security officers and supervisors to deliver exceptional service.

Requirements

• Must possess one of the following: Associate’s degree in Criminal Justice, Project Management, Business, or related field of study; High school diploma or equivalent with four (4) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Demonstrated self-starter with ability to prioritize work with minimal direction
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate and interface effectively with clients and employees across all levels of the organization while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
• Ability to create and lead a dynamic team excelling in security response and customer service
• Minimum 3 year or more of Security experience required
• Supervisory or Management experience required

Nice To Haves

• Bachelor’s degree or higher in Business Administration or a law enforcement-related field
• Law enforcement, military and/or corporate/contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems; CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

Responsibilities

• Provide leadership and expert-level support to key stakeholders in the development of security programs and solutions for emergency response in compliance with regulatory requirements and support the management of existing security-related policies, programs and procedures
• Act as a leader in guiding and coordinating security responses to site emergencies
• Complete regular risk assessments to ensure current state security program meets defined standards
• Evaluate and monitor site security programs and identify gaps and create recommendations for corrective actions
• Facilitate and manage a structure that promotes the effective utilization of the Uniform Emergency Response Manual and Post Orders
• Provide technical security support and consultation to all site stakeholders including, but not limited to, incident investigation and the application of security policy, process and procedures
• Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eleven paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees