Account manager

Content Guru•Reston, VA

22d•Onsite

About The Position

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a proactive and commercially minded Account Manager to support and grow key customer relationships. If you thrive on building trust with clients, identifying upsell opportunities, and delivering value through technology, we’d love to hear from you. We’re seeking an experienced account manager with strong interpersonal skills and a consultative approach to customer engagement. You’ll act as the primary point of contact for a portfolio of strategic accounts, ensuring customer satisfaction while driving revenue growth through upselling and retention. This role is based in our Reston, Virginia head office. Some travel to client sites will be expected.

Requirements

Bachelor’s degree or equivalent work experience
Minimum of 3 years’ experience in enterprise account management, preferably in SaaS
Proven success managing a portfolio of accounts and delivering upsell/revenue growth
Skilled in influencing and negotiating with stakeholders at all levels
Strong communication, presentation, and relationship management skills
Comfortable using CRM tools to manage pipeline and forecast accurately
Detail-oriented and commercially aware

Nice To Haves

Experience in IT, telecoms, or contact centre environments desirable

Responsibilities

Manage all aspects of assigned customer accounts, including renewals and upsell opportunities
Build and maintain relationships with key stakeholders and executive sponsors
Understand customer industry, goals and operations to position value-add solutions
Develop and execute Account Development Plans and run regular customer meetings
Identify and pursue upsell and cross-sell opportunities within existing accounts
Promote new services and products aligned with the customer’s strategic objectives
Track and forecast account metrics and manage pipeline via our CRM system
Consistently meet and exceed revenue targets
Act as a customer advocate within Content Guru and coordinate internal resources
Ensure high levels of satisfaction and deliver value through proactive engagement
Work closely with Customer Success and technical teams to support customer outcomes
Conduct regular QBRs and monitor customer sentiment across the lifecycle
Maintain a strong understanding of Content Guru’s storm® platform and product roadmap
Share product updates, insights, and recommendations with customers
Stay informed of developments in the contact centre, cloud, and SaaS sectors