Account Manager

Vibrantz Minerals•Houston, TX

About The Position

About Vibrantz Technologies Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose. Serving over 11,000 customers, Vibrantz’s technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco-friendly paints. Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employ 4,500 individuals. Our shared culture is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages not only employees’ heads and hands and – uniquely – their hearts. Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai. For more information, please visit www.vibrantz.com and www.american-securities.com . Location Houston, TX Total Rewards We offer comprehensive total rewards packages including base pay, variable incentive programs, 401K, medical, dental, vision, life & disability and variety of well-being resources that meet the needs of our diverse workforce. Union benefits are governed by the applicable collective bargaining unit agreement. $103,563.00 - $129,454.00 Vibrantz is committed to maintaining pay transparency in accordance with applicable laws and best practices. Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law. Job Function Reporting into the Sales Director, Brick and Tile, the Account Manager will be based out of Southwestern United States, preferrable Texas or Oklahoma and will be responsible for managing existing customers, driving new business development, and ensuring seamless logistics and service support for shipments to customers in the western U.S. from Vibrantz facilities and warehouses. We are seeking an experienced Account Manager with 5-8 years of background in customer support, logistics, and business development. This role combines traditional account management with product development, technical service responsibilities, warehouse oversight, and inventory management.

Requirements

Bachelor’s degree in Business, Engineering, Construction Management, or related field (preferred).
5-8 years of account management, logistics, or technical service experience.
Knowledge of sales promotion, warehouse operations, inventory management, and transportation.
Strong technical aptitude to support customer product and service inquiries.
Proven ability to balance multiple priorities while maintaining high customer satisfaction.
Excellent communication, problem-solving, and relationship-building skills.
Skilled in applying problem solving techniques to resolve any complications with customers that may arise.
Proficiency in Microsoft Office Suite; CRM/ERP experience a plus.
Willingness and ability to travel up to 50%.

Responsibilities

Serve as the primary contact for customers, providing responsive service and support.
Manage day-to-day account needs, including technical service inquiries, product troubleshooting, and service follow-up.
Develop and strengthen long-term relationships with key accounts.
Prepare business proposals, tenders, or quotations for customer projects
Identify, pursue, and close new business opportunities across the Western United States.
Support sales initiatives with proposals, pricing discussions, and value-based solutions.
Represent the company at customer meetings, trade shows, and industry events.
Oversee warehouse inventory levels, ensuring product availability and accuracy.
Work with customers and Vibrantz Transportation Group to coordinate and book truck shipments.
Partner with supply chain and warehouse teams to optimize processes and resolve issues.
Ensure compliance with transportation and safety regulations.
Maintain accurate account records and sales pipeline updates through CRM/ERP tools.
Prepare reports on account activity, inventory status, and business opportunities.
Share customer insights with management and collaborate cross-functionally to improve service delivery