Account Manager, Chamber Management SaaS

Valsoft Corporation

10h • Remote

About The Position

We operate a membership services platform serving hundreds of chambers of commerce across the United States. Our platform is an all-in-one system for managing members, running events, building websites, processing billing, and engaging local business communities. It is the system of record for the chambers that use it, and our customers stay for years.
We recently joined a portfolio of vertical market software businesses alongside a complementary association management platform. Together, the combined business serves hundreds of organizations and is backed by permanent capital with a long-term ownership horizon.
We need someone who can own the customer relationship end to end. This is not a pure sales role. It is account management, customer success, onboarding, training, and new business development rolled into one. You will be the face of the platform to our entire customer base and the person responsible for protecting and growing recurring revenue.
If you have ever wanted to run the commercial side of a business with real customers, real revenue, and real autonomy, this is it.

Requirements

• 3-8+ years in B2B SaaS in a customer-facing role: account management, customer success, or full-cycle sales
• Proven ability to retain and grow an existing book of business, not just close net-new
• Experience working with small to mid-sized organizations (chambers, associations, nonprofits, or similar) where relationships matter more than process
• Strong phone presence. Chamber executives are not digital-first communicators. You need to be comfortable on the phone for hours a day.
• Builder mindset: high ownership, comfort with ambiguity, willingness to do whatever needs doing
• Active use of AI tools in your workflow. You will be operating lean and AI is how you scale.

Nice To Haves

• Experience in the chamber of commerce, association management, or nonprofit SaaS space
• Familiarity with membership management systems, CRM platforms, or community engagement tools
• Experience delivering price increases or contract renewals across a large customer base
• Experience onboarding customers onto SaaS platforms, including training and change management
• Knowledge of the chamber of commerce software competitive landscape

Responsibilities

• Own the Customer Relationship
• Be the primary point of contact for hundreds of chamber of commerce customers across the US
• Run a disciplined 180-day check-in cadence: every customer hears from you at least twice a year
• Proactively identify at-risk accounts before they churn. Most churn happens because nobody called. You fix that.
• Manage renewals, address concerns, and surface product feedback to the engineering team
• Build genuine relationships with chamber executives, directors, and staff. These are small organizations run by passionate people who want a partner, not a vendor.
• Onboard and Train New Customers
• Run demos for prospective chambers and close new business
• Manage the full onboarding process from signed deal to go-live, coordinating with the production and support teams
• Conduct targeted training sessions for customers who are underutilizing the platform
• Rebuild and organize training resources so new chamber staff can self-serve. The current training library is disorganized and a common complaint.
• Drive Revenue Growth
• Execute pricing increases across the base, communicating value and handling pushback constructively
• Close inbound leads from referrals, Capterra, Software Advice, and industry word-of-mouth
• Follow up on leads generated by the shared BDR/outbound team
• Target competitor defectors. A top competitor has been aggressively raising prices and cutting support, pushing customers to shop. Position our platform as the alternative.
• Maintain and develop key industry relationships, including referral partners and the chamber of commerce consulting community
• Use AI as Your Force Multiplier
• Use AI tools and agents to prepare for customer calls, personalize outreach, and draft communications at volume
• Leverage AI to analyze customer usage patterns and identify accounts that need attention before they tell you
• Build AI-assisted workflows for onboarding documentation, training materials, and follow-up sequences

Benefits

• Competitive base salary plus commission tied to new logo acquisition and professional services revenue.
• Remote-friendly with travel for key customer meetings, chamber conferences, and industry events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed