Account Manager

Acrisure • Las Vegas, NV

12d • $45,000 - $55,000 • Onsite

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary The Account Manager supports the implementation and ongoing administration of new and existing groups while ensuring accurate plan configuration and operational consistency across internal systems. This role works closely with the Director of Operations to assist with plan development, product configuration, system validation, and enrollment oversight. The Account Manager collaborates with Sales, Client Services, and internal departments to support the successful onboarding, renewal, and ongoing account servicing of groups throughout the lifecycle of each product and program.

Requirements

• Intermediate Computer Skills, Strong Knowledge of Microsoft Office (Microsoft Word, Microsoft Excel)
• Previous insurance industry experience or TPA experience preferred
• Analytical and problem-solving skills
• Decision-making skills
• Strong interpersonal and communication skills
• Can-do attitude and ability to think outside the box
• High attention to detail
• Excellent time management skills
• Excellent telephone etiquette
• Self-motivated and able to thrive in a results-driven environment

Nice To Haves

• Previous insurance industry experience or TPA experience preferred

Responsibilities

• Manage the onboarding and implementation process for all new groups, coordinating internally to ensure accurate setup of plans, eligibility rules, and program structures
• Oversee the creation, updating, and distribution of onboarding packets to group members through internal teams or external vendors
• Conduct 60 to 90 day follow ups for newly implemented groups and work with internal teams to address any issues identified during the implementation period
• Collaborate with the Sales team to support prospective and existing broker relationships
• Manage the renewal process for existing groups, including renewal calls and coordination of plan updates, product changes, and program modifications
• Assist with program builds, plan configuration, and product setup within internal administrative systems
• Perform weekly system validations to track plan setup and enrollment activity for new groups and monitor enrollment rollovers for renewing groups to ensure accurate member transitions
• Maintain accurate broker and client information within internal systems and support quality checks to ensure plan designs and product structures are implemented correctly
• Assist the Client Services Manager with product reviews, team training sessions, and internal education related to program updates and product changes
• Support the development and maintenance of marketing materials for new and existing programs
• Work with the Director of Operations on operational initiatives, process improvements, and departmental priorities
• Attend weekly department meetings and collaborate with leadership and cross functional teams to support operational goals
• Provide feedback and recommendations to improve workflows, system processes, and operational efficiency
• Perform other duties as assigned by the Director of Operations

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
• This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees