Account Manager

Malvern Panalytical

15d • Remote

About The Position

At Malvern Panalytical, we empower our customers with cutting-edge analytical solutions that shape the future of materials science. We’re looking for a dynamic Account Manager who thrives on building meaningful relationships, solving complex challenges, and delivering value-added solutions. In this role, you’ll be a strategic partner to our customers—translating their needs into tailored offerings that drive performance and innovation. Identify and develop business opportunities and build relationships with customers and thought leaders in your Territory (San Diego area and Arizona). Take ownership of all Malvern Panalytical products and solutions Drive direct sales of Malvern Panalytical products through in-person visits, virtual engagements, conferences, and exhibitions. Collaborate with technical and product teams to resolve application issues and coordinate product demonstrations. Lead account development activities and gain a deep understanding of customer processes. Develop and nurture strong customer relationships, positioning us as the go-to provider for our full portfolio. Proactively generate new commercial opportunities across all technologies. Maintain accurate and up-to-date records in the CRM system. Provide monthly reports summarizing activities, wins/losses, forecasts, market conditions, and competitive insights. Evaluate territory performance and propose an annual Territory Sales Plan.

Requirements

• Commercial Acumen: Strong understanding of sales processes, customer buying behavior, and value-based selling.
• Technical Aptitude: Ability to grasp complex scientific and engineering concepts and translate them into customer benefits.
• Analytical Thinking: Skilled in assessing customer data, market trends, and performance metrics to inform strategy.
• Communication & Influence: Excellent interpersonal skills with the ability to engage stakeholders at all levels.
• Customer-Centric Mindset: Passion for delivering solutions that truly make a difference.
• Self-Starter: Proactive, goal-oriented, and comfortable working independently and as part of a team.

Nice To Haves

• Bachelor’s degree in a scientific, engineering, or business discipline.
• Experience in B2B technical sales, preferably in analytical instrumentation or laboratory solutions.
• Familiarity with CRM systems and sales analytics tools.
• Willingness to travel

Responsibilities

• Identify and develop business opportunities and build relationships with customers and thought leaders in your Territory (San Diego area and Arizona).
• Take ownership of all Malvern Panalytical products and solutions
• Drive direct sales of Malvern Panalytical products through in-person visits, virtual engagements, conferences, and exhibitions.
• Collaborate with technical and product teams to resolve application issues and coordinate product demonstrations.
• Lead account development activities and gain a deep understanding of customer processes.
• Develop and nurture strong customer relationships, positioning us as the go-to provider for our full portfolio.
• Proactively generate new commercial opportunities across all technologies.
• Maintain accurate and up-to-date records in the CRM system.
• Provide monthly reports summarizing activities, wins/losses, forecasts, market conditions, and competitive insights.
• Evaluate territory performance and propose an annual Territory Sales Plan.

Benefits

• Innovation at Our Core: We embrace forward-thinking ideas and cutting-edge technology to drive meaningful change in our industry.
• Career Growth & Development: Your professional journey matters. We invest in our people through continuous learning, mentorship, and clear growth pathways.
• Remote Flexibility: This role is fully remote, giving you the freedom to work from anywhere while staying connected with a dynamic and supportive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees