Account Manager
Lev•New York, NY
2h•Onsite
About The Position
We are looking for an Account Manager to help develop and implement our AM / CS playbook across an ever-expanding customer base of sponsor and broker users.
Requirements
- 3-5 years experience in customer-facing role
- Experience deploying customer engagement and retention strategies in a data-heavy product environment
- Proven track record in upselling/cross-selling/renewals/existing account expansion on a SaaS model
- Ability to manage 100+ accounts at a time
Nice To Haves
- Experience in commercial real estate technology is a plus!
Responsibilities
- Retention & Relationship Management – Build and maintain relationships across customer stakeholders to drive engagement, advocacy, renewals, and upsells.
- Customer Enablement & Education – Deliver post-onboarding “wow” moments through ongoing training, product education, feature adoption, and usage tracking to ensure long-term success.
- Deal Oversight – Monitor customer deals end-to-end to ensure smooth execution, proactively address issues, and coordinate internal teams as needed.
- Customer Health & Feedback – Leverage a health score model and continuous feedback loops to measure satisfaction and inform both product and GTM teams.
Benefits
- Unlimited PTO
- Excellent health insurance for you and your dependents
- Generous stock incentive plan
- Daily DoorDash credit for lunch and plenty of in-office snacks
- Subsidized access to Wellhub for health and wellness
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
