Account Manager

IronWatch Security

About The Position

IronWatch Security is looking for an Account Manager who will be responsible for overseeing client accounts, ensuring exceptional service delivery, and maintaining strong relationships with property managers and key points of contact. This role involves managing scheduling, handling customer concerns, and providing coverage when necessary to maintain operational excellence.

Requirements

Previous experience in account management or operations (security industry preferred).
Strong organizational and communication skills.
Ability to work under pressure and adapt to changing schedules.
Proficiency in scheduling software and Microsoft Office products.
Valid driver’s license with clean record and reliable transportation.

Responsibilities

Manage Callouts: Respond promptly to staffing callouts and ensure coverage for all posts.
Address Customer Concerns: Act as the primary point of contact for client issues, resolving concerns quickly and professionally.
Handle Customer Communications: Monitor and respond to customer emails in a timely manner.
Scheduling: Create and maintain schedule templates. Manage last-minute callouts and scheduling issues up to two weeks in advance.
Coverage Support: Work posts as needed when coverage cannot be secured.
Client & Officer Engagement: Engage with the onsite property manager and POC’s Engage and perform officer visits 2 times per week to ensure compliance and satisfaction with scope of work
Post Orders & ERP Management: Organize and maintain post orders and emergency response plans, tailoring them to client needs and organizational standards.