Account Manager

QuotaPath • Canada, KY

1d • $110,000 - $130,000 • Remote

About The Position

Own adoption, renewal, and expansion outcomes for a defined book of SMB–midmarket customers, exceeding quarterly renewal and upsell quotas.
Drive proactive customer engagement, including:
Regular cadence check-ins to ensure admin and end-user adoption
Value reinforcement throughout each customer lifecycle stage
Identify and win upsell opportunities through product usage insights, customer goals, and business changes
Collaborate with CSMs to ensure smooth transition from onboarding to adoption
Partner with Solutions, Support, and Product to resolve issues, improve workflows, and bring the customer voice back into the business
Leverage customer data to identify adoption blockers and reinforce value
Maintain accurate forecasting and account health documentation
Thoughtfully use AI tools to reduce manual work and improve efficiency in routine account management tasks.

Requirements

• 2+ years of experience in Account Management, Customer Success, Revenue Operations, or similar customer-facing SaaS roles
• Ability to manage a portfolio with varying levels of complexity while balancing multiple renewal cycles
• Experience handling commercial conversations including renewals, pricing discussions, and upsell scoping
• Strong relationship-building skills across admin and end-user personas
• Excellent communication skills - able to simplify complex topics and guide customers through change
• Demonstrate strong spreadsheet proficiency (Excel/Google Sheets)
• Prior experience with Salesforce, HubSpot, or similar CRMs
• Strong organization and time management, with ability to prioritize effectively

Nice To Haves

• Background in compensation, commissions workflows, or revenue operations
• Prior experience at a B2B SaaS company.
• Experience using Salesforce, HubSpot, or other CRM solutions.

Responsibilities

• Own adoption, renewal, and expansion outcomes for a defined book of SMB–midmarket customers, exceeding quarterly renewal and upsell quotas.
• Drive proactive customer engagement, including: Regular cadence check-ins to ensure admin and end-user adoption Value reinforcement throughout each customer lifecycle stage
• Identify and win upsell opportunities through product usage insights, customer goals, and business changes
• Collaborate with CSMs to ensure smooth transition from onboarding to adoption
• Partner with Solutions, Support, and Product to resolve issues, improve workflows, and bring the customer voice back into the business
• Leverage customer data to identify adoption blockers and reinforce value
• Maintain accurate forecasting and account health documentation
• Thoughtfully use AI tools to reduce manual work and improve efficiency in routine account management tasks.

Benefits

• Competitive on-target earnings starting at $110,000-130,000 annually ($80,000-100,000 base salary) with significant upside.
• Generous equity offerings.
• Comprehensive health coverage with 90% of employee premiums paid.
• Flexible PTO and half-day Fridays year-round.
• Opportunities for professional growth and development in a supportive, inclusive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees