Account Manager - Southern Region

AERO OPERATING LLC•Blytheville, AR

About The Position

The Account Manager is responsible for delivery of services including commercial landscape maintenance, and other services as required by our clients in our Southern Region. Must be local to AR, GA, MS or LA. They are accountable for operational execution, client satisfaction and retention, and achieving financial targets within an assigned service area.

Requirements

Bachelor’s degree preferred/comparable experience considered
Snow and Ice Management or Commercial Landscape Management experience required, preferably both
Valid Driver’s License-Personal vehicle allowance offered
Must be at least 21 years old
Travel of approximately 30%-35%
Working knowledge of Microsoft Office Suite
Ability to quickly learn systems such as Salesforce, Gatekeeper, Tipalti and others
Excellent communicator-able to manage a high volume of communications with clients and Service Partners
Willingness to work prolonged hours and an irregular schedule, particularly during winter operations
Accurately track and manage multiple projects simultaneously.
Use critical thinking and problem-solving skills to solve complex problems.
Motivated, ability to flourish with minimal guidance.
Required to walk, sit, stand, climb, balance, stoop, kneel, crouch or crawl
Must be able to shovel snow or complete similarly demanding activities for long periods of time
Must be able to lift and/or move 25 to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Plan and execute work to ensure the safety of all involved
Build and maintain positive relationships with all support departments and functions
Work closely with internal teams to maintain existing customer accounts and win new business
Make regular visits to client sites to confirm quality of service and identify additional service opportunities
Act as primary, customer facing contact
Source, vet and manage Service Partners with an emphasis on DBE
Manage financial performance by accurately billing clients for services performed and approving Service Partner invoices for services rendered
Work closely with a Regional Team to provide support and backup to other Operations Managers, particularly during winter operations
Support, promote, and employ the Outworx Mission, Vision and Values in interactions with employees and customers
Maintain an environment that complies with company policies as well as OSHA, Federal, State and Local regulations and laws
Other duties and responsibilities as may be necessary