Account Manager (Global Sporting Event)

The iLUKA Collective•New York, NY

About The Position

The Account Manager is responsible for planning and delivery of the assigned sponsor programme or a component of a larger sponsor programme. This is a New York-based, contract role starting from the 12th of Jan to the 31st of July 2026. We are only able to consider candidates living in or with accommodation in New York. Key Responsibilities: Support and lead at times, in design and detailed planning of the programme and strategies for delivery Work with the client to understand in detail the guest’s movements and ensure all information and operational planning documents are kept updated Update all itineraries, briefing documents and communications as and when changes occur Working with operations department plan and manage all programme elements including Hotel, Ticketing, F&B, Transport, Premiums, Print and Production, Onsite offices, Accreditation. Progressing all programme management team areas of responsibility until dedicated resources are on-boarded Develop guest experience in line with client aims and local market knowledge pre-event, and actively manage the guest experience onsite Develop and manage project timelines Advise clients on deadlines in timely manner Develop and manage relationships with venue managers and the Organising Committee Develop and manage relationships with suppliers Develop training / operational manuals to ensure the event team has thorough knowledge of all procedures Oversee all aspects of operational delivery Coordinate guest travel in partnership with a designated travel agency Budget management & reconciliation This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.

Requirements

Fluent in English. Additional languages would be a plus.
Proven experience in a hospitality programme management role
Ideally experience within the global event industry
Excellent organisational skills
Strong time management skills with ability to meet strict deadlines
Excellent client liaison skills
Ability to delegate effectively and a willingness to lead by example
Advanced computer & budgetary skills, Word, Office, Excel, PowerPoint
Proactive, positive approach to all tasks and a high degree of reliability
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload

Nice To Haves

Additional languages

Responsibilities

Support and lead at times, in design and detailed planning of the programme and strategies for delivery
Work with the client to understand in detail the guest’s movements and ensure all information and operational planning documents are kept updated
Update all itineraries, briefing documents and communications as and when changes occur
Working with operations department plan and manage all programme elements including Hotel, Ticketing, F&B, Transport, Premiums, Print and Production, Onsite offices, Accreditation.
Progressing all programme management team areas of responsibility until dedicated resources are on-boarded
Develop guest experience in line with client aims and local market knowledge pre-event, and actively manage the guest experience onsite
Develop and manage project timelines
Advise clients on deadlines in timely manner
Develop and manage relationships with venue managers and the Organising Committee
Develop and manage relationships with suppliers
Develop training / operational manuals to ensure the event team has thorough knowledge of all procedures
Oversee all aspects of operational delivery
Coordinate guest travel in partnership with a designated travel agency
Budget management & reconciliation