Account Manager

Risk Strategies•New York, NY

6d•$51,800 - $85,000

About The Position

The Account Manager's main responsibility is to manage daily client service needs for a designated book of business, which may be overseen by a Producer or Account Executive responsible for service, placement, and business development. This role involves extensive use of system tools and frequent client communication via email or phone. The Account Manager must strictly adhere to corporate procedures, including maintaining data integrity within the system of record. As a key part of the client team, the Account Manager also provides guidance to any third-party vendors managing aspects of the account. Your Impact Client Servicing: responsible for assigned book of business of the Fine Art Practice’s small-mid clients as well as back-up account manager duties for more senior members of the team as assigned and as outlined in Fine Art Account Manager Service Standards- renewal strategy and execution, endorsements, invoicing, preparing schedules of insurance, certificates of insurance, reviewing contracts, and developing loss management & prevention assessments. Remarket existing accounts as client requests or market environment warrants Provide support / assistance to Team Leaders and Producers on new and existing business as directed, including executing coverage analysis for prospective clients, engaging other departments and associates where applicable; notify clients of coverage gaps or duplications; provide clients with quotation for additional coverages. Cross-Sell other lines of coverage to promote organic growth and round-out needs of clients; coordinate with associates in other departments as necessary to drive growth Liaise with Claims Department, providing assistance with difficult claims with respect to industry practice, policy language, recommendations of adjuster, appraisers, etc. Maintain positive relationships with markets; advise Team Leaders of changes/problems with markets; stay abreast of market changes with respect to pricing, risk appetites, available capacity, position on catastrophic coverages Actively network at trade / industry functions as directed / requested Document all client and carrier communications in agency management system

Requirements

2+ Years of experience in a Fine Art brokerage environment.
Knowledge of Property & Casualty business.
Ability to follow process and procedures guidance.
Analytical and problem-solving abilities.
Ability to display tact and poise under pressure when working through issues.
Good communication, interpersonal, and negotiation skills.
Ability to work efficiently in teams.
Hold, or willing to obtain, Insurance licenses as required by the Company.

Responsibilities

Manage daily client service needs for a designated book of business
Adhere to corporate procedures, including maintaining data integrity within the system of record
Provide guidance to any third-party vendors managing aspects of the account
Renewal strategy and execution
Endorsements
Invoicing
Preparing schedules of insurance
Certificates of insurance
Reviewing contracts
Developing loss management & prevention assessments
Remarket existing accounts as client requests or market environment warrants
Provide support / assistance to Team Leaders and Producers on new and existing business as directed
Executing coverage analysis for prospective clients
Engaging other departments and associates where applicable
Notify clients of coverage gaps or duplications
Provide clients with quotation for additional coverages
Cross-Sell other lines of coverage to promote organic growth and round-out needs of clients
Coordinate with associates in other departments as necessary to drive growth
Liaise with Claims Department, providing assistance with difficult claims with respect to industry practice, policy language, recommendations of adjuster, appraisers, etc.
Maintain positive relationships with markets
Advise Team Leaders of changes/problems with markets
Stay abreast of market changes with respect to pricing, risk appetites, available capacity, position on catastrophic coverages
Actively network at trade / industry functions as directed / requested
Document all client and carrier communications in agency management system