Account Manager

Storable

4h•$50,000 - $70,000•Remote

About The Position

The Account Manager is responsible for the overall satisfaction, health, product usage, and retention of Storable’s Risk partners. This role focuses on proactively identifying and mitigating risk, strengthening long-term relationships, and driving adoption and performance across Storable’s risk products. The ideal candidate has experience managing a portfolio of clients in a SaaS or storage-related environment and excels at building trusted partnerships that create predictable, long-term value.

Requirements

3-5 years of experience in Client Success, Account Management, or a related role within SaaS or the self-storage industry
Experience with consultative selling and identifying upsell and cross-sell opportunities
Strong relationship management skills with a proactive, partner-first mindset
Hands-on experience with Client Success platforms and CRM tools (e.g., Vitally, Gong)
Highly organized, detail-oriented, and operationally disciplined
Strong problem-solving skills with the ability to assess risk and develop proactive solutions
Self-motivated with the ability to operate effectively in a fast-paced environment
Adaptability to changing priorities, processes, and business needs
All applicants must be currently authorized to work in the United States on a full-time basis.
To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

Nice To Haves

Bachelor’s degree preferred
Willingness to travel to client sites and industry events as needed
Property & Casualty license, or willingness to obtain one

Responsibilities

Build and maintain strong, long-term relationships with assigned partners
Proactively identify, forecast, and manage account risk, including the development and execution of mitigation strategies
Clearly communicate partner needs and risk mitigation requirements across internal teams
Maintain a deep understanding of customers’ businesses, market dynamics, and competitive landscape, and surface meaningful insights to leadership
Identify growth opportunities by analyzing product usage, performance trends, and partner needs
Escalate at-risk accounts as needed and execute retention strategies to reinforce satisfaction and loyalty
Lead and coordinate client conversations to drive adoption, performance, retention, and upsell opportunities
Collaborate cross-functionally to ensure timely resolution of escalated issues and a seamless partner experience
Leverage CRM and Client Success tools to track engagement, account health, and retention metrics

Benefits

Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
401(k) match after 60 days, 100% vested after 1 year.
Employer contribution to your HSA, plus an HRA to help offset your deductible.
Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
8 hours of Rest, Relax, Recharge time to care for your mental health.
Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
$50 monthly home data stipend, plus a home office sign-on bonus of $250.
Fertility care support options to help in your journey towards parenthood.
Access to financial experts to help you make informed decisions and achieve your financial goals.
Direct Student Loan Payment Program, some qualifications and eligibility rules apply.