Account Manager

Port•Boston, MA

13d

About The Position

Port is the pioneering Agentic Engineering Platform that harmonizes people, agents, and infrastructure for engineering organizations. Port unites everything developers and agents need to be successful, including powerful context, domain knowledge, and guardrails, into a single user-friendly interface. From visualizing the entire software development lifecycle, to orchestrating humans and AI across workflows, Port ensures that every aspect of software development is within easy reach. As a team, we personify the values that underpin our product: openness, transparency, resourcefulness, community orientation, and kindness. We are on the lookout for like-minded, sharp individuals who share our ethos to join us on our exciting journey of leading the revolution from manual engineering to agentic engineering and building on platform engineering best practices. When you join Port, you'll be a part of a team that's changing how developers collaborate, building trust in AI, and helping everyone work faster, smarter, and more efficiently. Join us, and be a part of this transformation. Opening Summary We’re hiring an Account Manager to own and grow a book of Enterprise and Mid-Market customers at Port. In this role, you will be responsible for renewals, expansion ARR, and net revenue retention (NRR), partnering closely with Sales, Customer Success, and Product to maximize customer value and revenue growth. This is a role for someone who thrives in post-sale commercial ownership, enjoys managing complex customer relationships, and knows how to translate product adoption into renewals, upsells, and cross-sells. You will act as a strategic partner to your customers while driving measurable revenue impact for the business.

Requirements

5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments.
Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR.
Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements.
Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline.
Strong executive presence with the ability to influence economic buyers and senior stakeholders.
Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus.
Highly organized, data-driven, and strategic, with the ability to manage multiple accounts and priorities at scale.

Responsibilities

Own a quota-carrying book of business, driving renewals, expansion ARR, and net revenue retention (NRR).
Lead the renewal and expansion motion end-to-end, including forecasting, deal strategy, and contract negotiations.
Identify and close upsell and cross-sell opportunities through account planning, white-space analysis, and a deep understanding of customer needs.
Build strong relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews.
Partner cross-functionally with Sales and Customer Success to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies.
Translate product usage and outcomes into clear business value tied to commercial outcomes.
Collaborate with Product, Sales, and Support to deliver a seamless post-sale experience.
Act as the voice of the customer, sharing feedback that informs product direction, adoption improvements, and expansion strategy.

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