Account Manager

Mercury Print Productions • Rochester, NY

13d • $26 - $32 • Onsite

About The Position

Mercury Print Productions is looking for an experienced Account Manager to join our team! Unleash Your Potential with Mercury, where we're not just a printing company — we're a family. With a proud legacy spanning years in the industry, we're dedicated to pushing the boundaries of what's possible in educational printing. Our commitment to innovation drives us to continually invest in cutting-edge technology and machinery, giving our employees opportunity to be at the forefront of the field. Check out the details below and click apply if you are interested in joining the team! Position Details: Job Title: Account Manager Department: Account Managers Location: Rochester Tech Park, 2332 Innovation Way, Bldg 4, Rochester, NY 14624 Must have reliable transportation Schedule: Full-time, A Shift, 8:00 am - 4:30 pm, Monday - Friday Pay: $25.50 - $31.50 per hour. Final compensation is based on experience. Job Summary: The Account Manager is responsible for being the primary and/or secondary customer contact and internal source of information for jobs in progress. Reports To: Preproduction Manager

Requirements

• A minimum of 2 years’ of print industry customer service experience is required.
• Exposure and introductory knowledge of common graphic art printing applications.
• Ability to facilitate communication between all parties involved with jobs in progress.
• Detail oriented, organized, conscientious with professional telephone and electronic communication technique.
• Must have clear understanding of a PDF workflow and basic understanding of MAC & PC operating systems and applications pertaining to file preparation.
• Must have ability to work in a team environment as well as the drive to work independently and be self-motivated.
• High school diploma or GED required
• Must be of legal working age and eligible to work in the U.S.
• Must have the ability to bend, lift and carry up to 10 lbs; sit for extended periods; complete tasks; operate computers and/or machines (dexterity, bend, stretch, reach, climb, crouch, etc.); and communicate effectively.

Responsibilities

• Thoroughly read and understand customer Purchase order information.
• Compare actual job samples or files with PO and estimate if quoted.
• Inform customers or sales contact of differences.
• Translate customer requirements into established Mercury Job language and document job specifications in PrintVis MIS system
• Direct communication with customers
• Keep work area neat and orderly
• Must comply with all plant and departmental safety rules
• Adhere to company attendance standards
• Must be knowledgeable of company’s quality system
• Communicate with outside vendors if needed
• May create estimates and/or quotes
• All other duties as assigned by management related to the job title
• Customer – Primary and/or secondary contact for assigned customers
• Assists the customer by providing job status reports, proofs, schedules, shipment tracking, mailing audits and transactions
• Problem solving file issues, conflicting due dates & manufacturing limitations.
• Inform customers/sales of any changes in production schedules, job status, and delivery dates.
• Communicate the Customer’s needs and expectations with regard to jobs in production and future projects.
• Provide accurate and detailed job requirements per documented work instruction standards
• Work with production to schedule jobs to meet customer expectations
• Perform general planning activities and engage Job Planner for complex applications and purchases
• Learn and use the Prinergy system following the suggested best practices.
• Job Setup and Job Reprint retrieval
• Continuously work to develop skills / knowledge and complete all training required by the company
• Be a team player, communicate clearly and respectfully and maintain a positive attitude
• Be dependable, reliable, and consistently perform high quality work meeting company production standards
• Create a safe and hazard free work environment; follow safety protocols and report any risks
• Perform other duties as needed / assigned
• Adhere to all company and department policies and procedures

Benefits

• Medical, Dental, Vision, Life & Disability insurances
• Time off starting at 80 hours that grows with your years of service
• Paid holidays
• Retirement savings with our 401(k) plan
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED