Account Manager (Southwest)

Dodge Construction Network

4h•$60,000 - $70,000•Remote

About The Position

The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers will primarily be small to medium businesses, including General Contractors, Subcontractors, and other verticals inside the commercial construction industry. This is a full-time position and reports directly to the Director, Regional Sales.

Requirements

3+ years of relevant sales experience
Proficiency with standard desktop applications (Word, Excel, PowerPoint)
Ability to quickly learn and apply SaaS products
Basic knowledge of the construction industry or the ability to learn it quickly
High level of personal integrity with strong ownership of outcomes
Excellent written and verbal communication skills
Strong relationship-building and client-centric approach
Ability to coach customers on best practices and identify pain points and solutions
Empathetic, small-business growth mindset with the ability to identify meaningful customer opportunities
Strong skills in collaboration, organization, problem-solving, decision-making, time management, and professional presentation
A willingness to travel as needed for face-to-face meetings with accounts is required for this position.
candidates must be located in the Pacific or Mountain Time Zones of the United States.

Nice To Haves

Working in a SaaS-based environment
Previous CRM or order management experience

Responsibilities

Responsible for building and maintaining strong relationships with existing clients to include understanding clients' needs, providing support and ensuring customer satisfaction
Develop strategies to increase sales and revenue for existing clients including upselling additional products and services, negotiating contracts and identifying new opportunities within the account by developing and executing strategic account plans for key clients, outlining objectives, tactics, and timelines to maximize account growth and retention
Develop relationships with existing clients that allow the Account Manager to uncover potential customer dissatisfaction early
Overcome objections by reinforcing the value of the products they have purchased from Dodge through customer analytics and ongoing value selling
Serve as the primary point of contact for clients, addressing their inquiries, resolving issues and drive value
Collaborate with internal teams such as Marketing, Product and Customer Care to meet the clients' specific needs
Act as a client advocate within the organization, ensuring that client feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements. - wholly own the customer experience
Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
Attain all KPIs designed to improve account retention, including contact rate, upsell, renewal and retention ratios
Follow SOPs for all account interactions within standard CRM systems and other tools
Ensure that you take advantage of all job, product, and industry-related training opportunities
Overall, play a critical role in driving sales growth, fostering strong client relationships, while ensuring customer satisfaction and retention of assigned accounts