Account Manager

Panorays

27d

About The Position

We are looking for a talented, highly motivated Mid-Market Account Manager (AM) to manage our global mid-market accounts. This role focuses on owning and nurturing relationships with decision-makers, driving upsells and expansions, and ensuring seamless renewals across a diverse and dynamic customer base worldwide.
The successful candidate will build trusted partnerships with customers, expand Panorays’ reach within their organizations, and proactively address needs to maximize satisfaction, retention, and growth. This position requires strong relationship-management skills and commercial acumen to help mid-market customers realize the full value of Panorays. The AM will report directly to the Director of Account Management.

Requirements

• 2–4 years of experience in account management or a related role in a B2B enterprise or mid-market SaaS environment.
• At least 2 years of experience in the Cybersecurity domain, with hands-on exposure to TPRM, GRC, Privacy, or Compliance frameworks.
• Proven success in driving upsells, renewals, and expansions while meeting or exceeding revenue targets.
• A solid understanding of numbers, business strategies, and how to align solutions with customer goals.
• Familiarity with third-party risk management, cybersecurity, or GRC is a plus.
• Proficiency in tools like Salesforce, Gong, LinkedIn Sales Navigator, and other CRM and sales enablement tools.
• Strong interpersonal and relationship-building skills, with a proven ability to manage multiple customer accounts.
• Excellent presentation and communication skills, including experience engaging with senior stakeholders.
• Self-motivated, adaptable, and eager to thrive in a fast-paced, collaborative environment.

Responsibilities

• Build and nurture strong relationships with decision-makers across assigned mid-market accounts, addressing risks proactively to ensure satisfaction and retention.
• Identify upsell and expansion opportunities, drive renewals, and negotiate contracts to secure long-term partnerships.
• Expand Panorays’ presence across customer organizations by engaging stakeholders and uncovering broader needs.
• Partner with Customer Success Managers (CSMs) to resolve challenges, translate customer insights into actions, and deliver value-driven solutions.
• Advocate for customer needs internally, ensuring alignment across teams and continuous improvement of the customer experience.
• Monitor customer environments to identify potential issues and ensure seamless platform usage.
• Prepare and lead account reviews and presentations, demonstrating business value and strategizing future initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees