Account Manager

Harmonic•New York, NY

94d•$100,000 - $250,000•Onsite

About The Position

Harmonic is the startup discovery engine. It pains us to see great startup opportunities consistently go undiscovered. So, we dedicated ourselves to mapping out the startup landscape and building the tools that ensure the most promising founders get found and funded. The world's largest and most prolific venture capital firms (as well as the up-and-comers you haven’t heard of yet) rely on us to find and invest in the next Google, AirBnB, Uber, Stripe, and Anduril. We play a crucial part in ensuring hundreds of billions of dollars get routed efficiently and that the innovations the world would most benefit from materialize. We’re growing revenue at a rate of 100%+ annually and already power thousands of investors' workflow. Backed by $30M from investors like Craft, Floodgate, and Sozo Ventures, we want to power the entire investment workflow from discovery to term sheet. If you resonate with our values and want to fundamentally evolve how venture capital markets work, come join us. We’re looking for a full-time Account Manager, who will be the primary contact for around 80 clients for all things post-sale. We believe that how we support our current customers is of critical importance, and a major source of differentiation for our company. As a result, we expect every AM to be industry-leading in their customer obsession, responsiveness, depth of product knowledge, and ability to handle commercials around renewals and expansion.

Requirements

Bachelor's degree and coursework in either business, sales, marketing or adjacent fields
Minimum 2+ years of experience successfully managing customer relationships, ideally in a similar domain (SaaS or data companies).
A resourceful, roll-up-your-sleeves mentality - you’ll help us refine what great looks like.
Comfort with ambiguity and rapidly changing sales environments.
Excellent communication skills - can speak to a variety of users and stakeholders (sales, engineers, data scientists).
Technical acumen, and the ability to learn software products very quickly.
An excitement to work in person 4+ days of the week at our office: NYC, Flatiron (a half block west of Madison Square Park)

Responsibilities

Own the entire customer relationship from onboarding, to upsells, and through to future renewals.
Work with the world’s leading venture investors to drive success with mission-critical software
Drive account activation and success far and wide, such that every customer is genuinely impressed by how much value we bring to their business.
Relay customer needs to the product team to ensure that our product roadmap properly prioritizes what will bring our customers the most value.
Refine your craft and our processes, and evangelize those practices within our broader team.
Forecast with accuracy to ensure we’re focusing on the right customers.