Account Manager

Puris • Minneapolis, MN

7h • $50,000 - $60,000 • Onsite

About The Position

At PURIS, we're dedicated to cultivating a better food system and making a positive impact . How do we do it? By transforming high-quality, USA-made ingredients into essential components for a wide range of everyday products. From cereals and snacks to protein beverages and beyond , our ingredients are powering a healthier future. This is more than just a job; it's an opportunity to be part of a growing food industry. You'll work with state-of-the-art engineering and work together with your peers to build a better food future. Job Purpose The Account Manager will serve as the primary day-to-day contact for PURIS customers, ensuring a seamless customer experience by managing onboarding, ongoing interactions, and problem-solving across all market segments. This role will execute key Jobs to Be Done (JTBD) for the Expectation and Competence phases of the customer journey, delivering frictionless information, nailing the basics, and fostering trust. By collaborating across internal teams (Supply Chain, TST, FSQR, Sales), the Account Manager ensures exceptional customer satisfaction, drives operational efficiency, and strengthens long-term relationships.

Requirements

• Bachelor's degree preferred.
• Minimum of 5+ years of outside sales experience, industrial manufacturing sales and experience; or similar front-facing experience dealing with customers
• Ability to develop strong rapport with existing and prospective customers.
• Proven ability to communicate and sell technical benefits.
• Self-motivated, team-oriented, results driven.
• Experience using a Customer Relationship Management (CRM) database for reporting.
• Resourceful and happy to roll up your sleeves to get the job done.

Responsibilities

• Customer Relationship Management Serve as the primary point of contact for assigned customers, ensuring all interactions are seamless, efficient, and exceed expectations.
• Own the 30, 60, 90 Sales forecast for each customer account while working with Sales leaders for rolling 12-18 month forecast
• Build deep, multithreaded relationships with key stakeholders in customer organizations to foster loyalty and growth.
• Conduct regular Quarterly Business Reviews (QBRs) with all customers, sharing key insights on performance, trends, and opportunities.
• Customer Onboarding & Day-to-Day Execution Oversee the handoff from deal closure to daily execution, ensuring a smooth transition for new customers.
• Update customers on PURIS lead time compliance while trying to pull their volume forward, proactively communicating delays or operational issues.
• Frictionless Information Delivery Ensure <24-hour response time for inbound customer inquiries, requests, and issue resolution.
• Problem-Solving & Complaint Resolution Act as a customer advocate by triaging all requests to Supply Chain, TST, and FSQR, ensuring timely resolution.
• Drive a CAPA culture , tracking complaints and delivering clear, transparent resolutions that align with PURIS’ values.
• Proactively identify and resolve recurring issues to prevent disruptions in the customer experience.
• Cross-Sell and Value Creation Learn about the customers business to identify mutual value creation opportunities (Cost Savings, Innovation, Sustainability)
• Support account growth by collaborating with Sales to identify and execute upsell opportunities.
• Metrics, Systems & Reporting Leverage HubSpot and other CRM tools to track customer interactions, QBR outcomes, and key performance metrics.
• Develop workflows for managing key aspects of the customer journey, including complaint resolution, sample requests, and account updates.
• Report customer updates, challenges, and opportunities to PURIS cross functional team, ensuring alignment across teams

Benefits

• At PURIS, we’re proud to support our team with a comprehensive benefits package designed to help you thrive both personally and professionally.
• Starting the first of the month after your hire date, you’ll enjoy access to Medical insurance plans starting as low as $31 per paycheck.
• We also offer dental and vision coverage, as well as free digital health care for all employees .
• You will also have access to Life and Short-Term Disability insurance covered for you at 100%, along with flexible health and dependent care spending accounts.
• Planning for your future? PURIS contributes 50% of every dollar you save, up to 6% , toward your retirement plan.
• Enjoy a healthy work-life balance with 80 hours of PTO accrued annually, 8 paid holidays , and access to a variety of other free resources at your disposal.
• Join us, and experience the benefits designed with you in mind!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level