Account Manager
Aseva•Santa Barbara, CA
5h
About The Position
As an Account Manager, you will own a portfolio of customers and be responsible for retention, customer satisfaction, and expansion. You will coordinate internally with engineering and support teams, manage vendor and carrier workstreams when needed, and run a consistent cadence of customer touchpoints, including Quarterly Business Reviews. This role is ideal for someone who is organized, proactive, and comfortable leading conversations with business owners and IT leaders.
Requirements
- 2+ years in account management, customer success, or client services
- Experience in managed IT, telecom, ISP, UCaaS, or B2B technology preferred
- Strong written and verbal communication
- Comfortable owning multiple priorities and keeping details straight
- Familiarity with CRM tools (HubSpot preferred)
Responsibilities
- Own day-to-day relationships for assigned accounts
- Lead Quarterly Business Reviews and ongoing strategic check-ins
- Identify needs, propose solutions, and drive expansions and renewals
- Coordinate service changes and projects with internal teams and vendors
- Manage customer communications during incidents and escalations
- Keep clean notes, activities, and pipeline updates in HubSpot
- Partner with Sales and Engineering to onboard new customers smoothly
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
