Account Manager

ESG•Norwell, MA

76d•Remote

About The Position

ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.

Requirements

Bachelor's degree.
Experience with SaaS implementations, change management, and value realization programs.
Effective communication and presentation skills
Prior ownership of a revenue or renewal target.
3+ years in U.S. retail energy with direct exposure to supplier operations or C&I customer portfolios.
Demonstrated knowledge of how competitive retail energy operates. Working knowledge of different ISOs and how suppliers operate within them
Proven sales or commercial experience, driving renewals and expansions for SaaS or technology services.
Strong client management skills with a record of setting and meeting expectations and leading cross-functional issue resolution.
Existing relationships in the retail energy ecosystem with suppliers, brokers, channel partners, and market stakeholders.
Excellent communication, executive presence, and data-driven decision making.
Proficiency with CRM tools such as HubSpot and comfort with Excel or BI dashboards.

Responsibilities

Own end-to-end account health for a book of C&I-focused retail energy customers, including QBRs, roadmap alignment, and executive updates.
Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.
Identify and close expansion opportunities across modules, seats, services, and new business units, partnering with Sales on larger pursuits.
Translate ISO and utility process requirements into practical product configurations and workflows.
Manage stakeholder expectations, triage issues with Support, and drive resolution with Product and Engineering.
Build and maintain senior relationships across the industry, leveraging your network to open doors and accelerate deals.
Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards.
Gather VOC insights and influence the product roadmap with clear problem statements and quantified impact.
Develop relationships with major clients in order to increase revenue.
Pursues relationships and seeks business expansion opportunities with current clients
Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs
Visits client locations periodically to ensure client satisfaction and promote ongoing contract renewal.
Provides sales quotations and responds to requests for proposals.