Account Manager, West (Remote)
About The Position
We’re seeking a highly organized and customer-centric Account Manager to join our growing team. In this role, you’ll partner closely with Account Executives, clients, key partners, and internal teams to provide exceptional support throughout the sales operations process. You’ll play a key role in building long-term, trusted relationships with clients by delivering accurate, timely service and driving operational excellence. This is a dynamic role requiring both attention to detail and strong interpersonal skills. The ideal candidate will be adaptable, proactive, and capable of switching between support and leadership functions as needed.
Requirements
- 3–5 years in client-facing account management, sales support, or relationship management.
- Background in technology, IT solutions, or channel distribution preferred.
- Proven success managing multiple accounts with accuracy, responsiveness, and strategic focus.
- Skilled in quoting tools, CRM systems (e.g., Salesforce).
- Experience in procurement, supply chain, or logistics coordination a plus.
- Trusted advisor with a track record of building strong, long-term client relationships.
- Excellent written, verbal, and presentation communication skills.
- Analytical thinker who uses data insights to anticipate challenges and identify client-focused solutions.
- Highly organized and efficient in fast-paced, deadline-driven environments.
- Proactive problem solver who anticipates needs and drives solutions independently.
- Collaborative, adaptable team player with a customer-first mindset.
Nice To Haves
- Background in technology, IT solutions, or channel distribution preferred.
- Experience in procurement, supply chain, or logistics coordination a plus.
Responsibilities
- Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
- Support new client onboarding and growth initiatives in collaboration with Sales
- Generate timely, accurate quotes and ensure smooth order placement and processing
- Oversee customer account management including contract and agreement negotiations
- Coordinate with internal/external teams to forecast stocking needs and delivery schedules
- Act as a client advocate with a focus on improving the customer experience
- Collaborate cross-functionally to ensure on-time and accurate delivery of all orders
- Complete ongoing security awareness training and comply with company policies to the requirements section
- Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
- Other duties as assigned
Benefits
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
