Account Manager

Boundless Network•Austin, TX

4d•$60,000 - $80,000•Remote

About The Position

We are seeking a highly organized, client-focused, and results-driven Account Manager to own and lead a strategic program. This role is responsible for the overall success of a high-volume, high-visibility rewards platform, ensuring flawless execution, strong client partnership, and continued program growth. This Account Manager will serve as the primary point of contact for the client, owning all communication, expectations, and program performance. This individual will lead the coordination of internal teams, vendors, and fulfillment partners to ensure seamless execution across all aspects of the program. The role requires a balance of strategic oversight and operational involvement, ensuring that day-to-day execution is tightly managed while continuously identifying opportunities to improve performance and expand the program. This role is accountable for both the client experience and overall program outcomes, while partnering closely with a Program Coordinator who executes day-to-day operational activities. The ideal candidate is highly detail-oriented, proactive, and thrives in fast-paced environments where precision, communication, and trust are critical to success.

Requirements

Strong client relationship management and communication skills
Exceptional attention to detail and commitment to accuracy
Ability to manage complex, high-volume programs with multiple moving parts
Strong organizational and project management skills
Ability to balance strategic oversight with hands-on execution
Strong problem-solving skills and ability to act quickly in high-pressure situations
Ability to lead and coordinate cross-functional teams
Experience managing client requests from intake through execution (quoting, proposals, order creation)
Ability to prioritize and manage high volumes of inbound requests in a fast-paced environment
Strong sense of ownership and accountability for both client experience and operational outcomes

Nice To Haves

Experience in promotional products, branded merchandise, or a related industry
Experience managing client-facing programs or accounts
Experience with inventory planning, fulfillment operations, or ecommerce programs
Experience working with reporting tools and operational data analysis

Responsibilities

Client Relationship Management
Own the client relationship and serve as the primary point of contact, ensuring strong communication, trust, and alignment across all aspects of the program.
Lead all client communication including regular calls, updates, and issue resolution
Establish and manage client expectations to ensure a successful partnership
Build strong relationships with key client stakeholders
Act as a trusted advisor by proactively identifying needs and solutions
Ensure a high level of client satisfaction through consistent, reliable execution
Address and resolve issues quickly to maintain client confidence
Client Request Ownership & Intake
Own all inbound requests from client stakeholders, ensuring timely response, clear prioritization, and accurate execution from intake through handoff.
Serve as the primary intake point for all ad-hoc client requests
Evaluate and prioritize incoming requests based on urgency, impact, and program alignment
Own development of quotes and proposals in response to client needs
Communicate recommendations, pricing, and timelines clearly back to the client
Oversee or execute accurate sales order creation to ensure alignment with approved scope
Ensure clear and complete handoff to internal teams for execution once approved
Maintain visibility into request status and follow through to completion
Program Ownership & Execution
Own overall program outcomes and ensure all operational components are executed accurately, on time, and aligned with client expectations.
Maintain full ownership of program performance, outcomes, and client satisfaction
Provide oversight and direction across inventory planning, fulfillment operations, and vendor coordination
Ensure all program elements are executed with a high level of accuracy and attention to detail
Monitor program activity and proactively address risks, gaps, or issues
Step in as needed to support execution in high-risk or time-sensitive situations
Ensure program timelines and deliverables are met consistently
Inventory & Fulfillment Oversight
Provide strategic oversight of inventory and fulfillment operations while ensuring execution is aligned with program needs and client expectations.
Oversee inventory strategy to ensure merchandise is properly planned and aligned with demand
Monitor fulfillment partner performance, shipping accuracy, and service levels
Ensure appropriate inventory levels and replenishment timing in coordination with the Program Coordinator
Escalate and resolve issues impacting fulfillment, inventory, or customer experience
Provide direction on kitting and special projects to ensure alignment with program goals
Ensure operational execution supports overall program success and client satisfaction
Cross-Functional Leadership
Lead coordination and provide direction across internal teams and external partners to ensure alignment and successful program execution.
Act as the central point of accountability across internal teams, vendors, and fulfillment partners
Provide clear direction, prioritization, and decision-making to support teams
Ensure all stakeholders are aligned on program goals, timelines, and deliverables
Identify and implement process improvements to increase efficiency and accuracy
Drive accountability across teams to ensure work is completed accurately and on time
Support the development and documentation of program processes and workflows
Program Growth & Optimization
Identify opportunities to improve and expand the program while maintaining strong operational performance.
Analyze program performance and identify opportunities for improvement
Recommend enhancements to inventory strategy, product assortment, or program structure
Identify opportunities to expand program scope or increase engagement
Support sourcing and introduction of new products or solutions aligned with client needs
Continuously look for ways to improve efficiency, reduce risk, and enhance the client experience
Reporting & Performance Management
Provide visibility into program performance through reporting, analysis, and communication.
Deliver regular reporting on program performance, inventory, and fulfillment activity
Analyze trends to inform decision-making and recommendations
Maintain accurate program documentation and reporting tools
Communicate insights and updates to both internal leadership and client stakeholders