Account Manager (REMOTE)

NRTC•Portland, OR

4d•Remote

About The Position

NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions. Pivot, an NRTC company, is a marketing and customer experience agency with a focus on collaborating with people who are doing meaningful work in the communities they serve. Pivot comes alongside these organizations to help them grow and thrive by assisting them in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. Pivot has four practice areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits. Job Summary The Account Manager (AM) is responsible for providing excellent account management and marketing support to multiple client accounts. The AM is the “Owner” of Pivot’s relationship, and they serve as the primary point of contact with their clients. The AM seeks to understand each client’s situation and takes on a client’s challenges and opportunities as their own. They develop and implement marketing strategies to meet each client’s marketing objectives. This position offers the opportunity to be deeply involved in diverse projects spanning branding, marketing, digital, video production, web development, CX services, training, and research while contributing to a culture that values creativity, collaboration, and meaningful impact. The Account Manager position is for someone who with agency experience and/or those who have held a leadership role within a marketing department.

Requirements

Excellent communication and presentation skills for successful interaction with all levels of management, employees, clients, and the public
Strong interpersonal and communication skills with the ability to build rapport across teams and clients
Confident presenter with excellent written and verbal communication abilities
Strategic thinker who can translate business objectives into actionable marketing plans
Demonstrated success in managing client relationships, ideally within an agency environment
Solid understanding of marketing and communication principles across traditional and digital channels
Ability to maintain confidentiality
Highly organized and detail-oriented, with a proven ability to juggle multiple client priorities
Proficiency in Microsoft Office and Google Suite (Docs, Sheets, etc.)
B.S. Marketing, Advertising, Communication, or equivalent experience
5 or more years of experience required in marketing, advertising, communications, PR, or related fields

Nice To Haves

Account management experience within a marketing agency is a plus
Experience with Forecast or similar project/workflow management software is a plus
Experience working with rural markets or nonprofit clients is a plus

Responsibilities

Serve as the strategic leader, primary relationship owner, and point of contact for assigned clients, building trust and long-term partnerships
Understand client goals, challenges, and market context, taking ownership of their objectives as if they were your own
Proactively identify opportunities to expand Pivot’s impact, recommending additional services that align with client needs
Develop client briefs based on knowledge of client objectives, market characteristics, and other situational factors
Collaborate with Project Managers (PM) and the creative team in creating and implementing a strategy that addresses challenges and opportunities outlined in strategy briefs
Work with PMs to get client projects produced on time and of high quality, with final responsibility for client approval and satisfaction
Provide thoughtful recommendations to improve marketing, CX and sales outcomes, including pricing, messaging, channels, and creative direction
Collaborate with Business Development to create and track new proposals and upsell opportunities within Pivot’s CRM tool
Takes a leadership role in providing a positive experience for Pivot clients
Provides advice to improve clients’ growth efforts. May include recommendations on pricing, tactics, channels, messaging, design, and/or other marketing topics
Educate clients on best practices, processes, and realistic expectations to ensure a positive working relationship
Monitor scope and enforce boundaries to ensure profitability and delivery quality
Stay informed on industry, client, and regional trends to bring timely, relevant insights to client conversations
Track innovation demands and emerging client needs, advocating for opportunities that drive measurable results
Track, maintain, and analyze key performance metrics with each client so we can understand and measure Pivot’s impact
Other duties as assigned