Account Manager

Premier Service • Crete, IL

8d • $80,000 - $150,000

About The Position

The Account Manager is responsible for managing, retaining, and growing a portfolio of residential and commercial client accounts. This role serves as the primary liaison between clients and internal teams, ensuring service excellence, identifying opportunities for enhancements, and proactively addressing client needs. The ideal candidate combines strong landscape industry knowledge with outstanding relationship management and organizational skills.

Requirements

• Bachelor’s degree in Horticulture, Landscape Architecture, or a related field preferred.
• Minimum of 3 years of experience in account management, sales, or client-facing roles; landscape industry experience strongly preferred.
• Solid understanding of landscape maintenance, construction, irrigation, and design services.
• Excellent verbal and written communication skills with a professional, client-focused approach.
• Strong problem-solving abilities with a solutions-oriented mindset.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Proficiency with CRM platforms, Microsoft Office, and estimating or proposal systems.
• Valid driver’s license with the ability to travel locally on a daily basis.
• Ability to walk and inspect job sites and client properties regularly.
• Comfortable with extended periods of sitting, standing, and computer-based work.
• Ability to lift and carry up to 40 pounds as needed.
• Willingness to work outdoors in varying weather conditions.
• Flexibility to work occasional evenings or weekends based on client needs or seasonal demands.

Responsibilities

• Act as the primary point of contact for assigned client accounts, building trusted, long-term relationships.
• Drive revenue growth by maximizing customer retention through strategic upsell opportunities, renewal management, and consistent delivery of value that strengthens long‑term account profitability.
• Proactively evaluate client properties and service performance to anticipate needs and recommend enhancements, upgrades, and seasonal services.
• Prepare accurate estimates, proposals, and service recommendations in collaboration with design, operations, and field teams.
• Coordinate with operations to ensure services are delivered on time, within scope, and to Premier Service quality standards.
• Conduct regular site visits and client meetings to review performance, address concerns, and identify new opportunities.
• Maintain detailed and organized records of client communications, contracts, proposals, and site assessments within CRM systems.
• Support accounts receivable efforts by monitoring outstanding balances and coordinating with the finance team.
• Contribute to sales initiatives, marketing strategies, and continuous process improvement efforts.
• Partner with leadership to align client expectations, sales objectives, and operational capabilities.

Benefits

• Total Compensation: $80,000–$150,000 base + commission (commensurate with experience, base salary plus commission)
• Weekly Pay
• 401(k) with Company Match
• Health Insurance Benefits
• Paid Time Off: Vacation, sick time, and paid holidays
• Professional Development/Education Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees