Account Manager

Axiom Custom Products•Portland, OR

21d•$90,000 - $110,000•Onsite

About The Position

The Axiom Studio, located at NE 6th and Davis, is a team of creatives responsible for delivering extraordinary design solutions for retail marketing, brand activations, permanent environments, fixtures, and more. As designs are brought to life, the studio team works in tandem with our fabrication facility in NE to produce exceptional custom builds. Our studio is a fast-paced, collaborative environment that values innovation, work-life balance, and personal growth. We believe that great relationships drive great results. That’s why we are searching for an Account Manager (AM) who doesn’t just manage clients but partners with them, inspires them, and helps their visions come to life. The AM is responsible for understanding client needs and effectively driving projects, working with all internal teams and leadership to be an advocate for both the client's needs and those of Axiom as a company. The AM is responsible for landing new clients, client success, client growth, and maintaining and developing relationships that are consistent with Axiom’s business plan, heritage, capabilities, and creative goals. At Axiom, every project begins with a relationship. We are not just a team that delivers creative experiences, we are a team that allies with our clients to bring their boldest ideas to life. That is why we are on the lookout for a driven, strategic, and eagerly resourceful Account Manager who can champion both the vision and the details, and serve as a trusted guide from concept to execution. In this role, you will be the connective tissue between client ambition and project reality. From day one, you will dive deep into your clients' businesses, understanding their goals, their challenges, their audiences, and what success really looks like for them. You will be their go-to contact from onboarding and project intake onwards, responding quickly and thoughtfully, navigating timelines, budgets, and creative direction with confidence and care. But you will not be alone. At Axiom, collaboration is the heartbeat of how we work. You will partner with the Business Development Team on sales opportunities when needed. You will work side by side with our Designers, Engineering, and Production teams, crafting smart strategies and clear project scopes that align with real-world constraints and high creative expectations. In effect, you will serve as a subject matter translator between client expectations and internal production realities. You will lead conversations around contracts and rates, nail down scope of work, and ensure everyone has exactly what they need to deliver remarkable results. You will bring your creative mind and financial savvy to the table every day seeking new clients and opportunities, finding ways to grow client accounts providing both immediate and long-term solutions, and identifying moments to cross-sell Axiom’s unique suite of services. Whether it is planning a new campaign, solving a production challenge, or debriefing after a big win, you’ll be the steady voice of clarity and momentum that keeps clients coming back for more. And yes, you will juggle a lot. This is a fast-paced, high-stakes environment, where priorities can shift quickly and deadlines come fast, with minimal flexibility. But if you thrive on energy, problem-solving, and producing high-caliber work under pressure, you will fit right in. You will also play a key role in shaping client satisfaction and profitability, tracking forecasts, reviewing invoices, leading account reviews with execs, and setting the tone for client onboarding and planning meetings. You will be more than a point of contact, you will be a force of progress, creativity, and connection.

Requirements

You’ll bring a minimum of 2 years of AM experience with retail, hospitality clients or brand environments.
A passion for brand experience across design, fabrication, experiential technology, event production, or retail execution.
Ability to lead with clarity, empathy, and hustle.
Demonstrated understanding of the fabrication process, including materials, production methods, and vendor coordination.

Benefits

We offer an excellent compensation package and an engaging, fun, and creative work environment.
You’ll work predominantly from the Studio, but have a desk at the shop too.
You'll work with a talented team that is driven by creation, originality, vision, self-expression, and imagination.
We shape how stories and ideas live in the real world and how people experience them.
We flex our creativity to solve impossible problems.
We build things from scratch that excite our team and elevate our clients.

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