Account Manager

Kloeckner Metals - Americas•Louisville, MS

About The Position

The Account Manager is the primary point of contact for all matters related to assigned accounts. This role involves developing strong relationships with customers, engaging with key business executives and stakeholders, and identifying new business opportunities within existing accounts.

Requirements

Education: Bachelor’s degree in Marketing, Business Administration, Sales, or a related field, or an Associate’s degree with equivalent relevant work experience
Experience: Previous experience in sales, management, account management, or a relevant field
Skills: Problem-Solving: Strong analytical skills to interpret sales performance and market trends
Results-Driven: High performance standards with the ability to motivate and lead the sales team
Communication: Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities
Customer Service: Customer service-oriented with the ability to manage multiple accounts effectively
Computer Skills: Basic proficiency with Microsoft Office Suite
Multi-Tasking: Ability to handle multiple customer accounts and tasks simultaneously
Reliability: Demonstrated reliable work history
Attention to Detail: Must be detail-oriented with a strong focus on precision and quality in all tasks

Nice To Haves

Bilingual in Spanish and English preferred

Responsibilities

Order Processing: Ensure timely and accurate processing of orders according to customer requirements
Client Relationships: Build and maintain strong, long-term relationships with clients.
Trusted Advisor: Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
Contract Negotiation: Negotiate contracts and close agreements to maximize profitability
Business Development: Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas
Sales Collaboration: Work with the sales team to identify and grow opportunities within the territory
Market Knowledge: Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers
Product Knowledge: Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential
Inventory Coordination: Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions
Reporting: Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders
Policy Adherence: Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed
Vendor Coordination: Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims
Quality Control: Provide data and insights to improve quality control
Additional Duties: Perform other related duties as assigned