Account Manager

Heniff Transportation Systems•Oak Brook, IL

12d•$45,000 - $55,000•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Heniff Transportation provides best-in-class supply chain solutions to our valued customers by utilizing our network of supply chain services and resources. We focus on creating extraordinary growth and value across the markets, industries, and customers we serve through outstanding safety, innovation, and service performance. We accomplish this through one of the largest, fully integrated networks of terminals, transload and tank wash facilities in North America and now in Canada. We strive to be the BEST at everything we do. Position Summary The Logistics Account Manager is responsible for handling all operations from load entry to rate approvals to all levels of customer service on specific customer accounts. Customer service, critical thinking, and decisive actions within a fast-paced freight management organization. Communicate and disseminate 3rd Party Logistics solutions for assigned customers.

Requirements

Bachelor’s degree or equivalent work experience
Experience using software Microsoft Products (Word, Excel, Outlook, etc.)
Customer service experience
Demonstrated organizational and analytical skills
Strong interpersonal skills
Excellent verbal and written communication skills
Ability to work effectively with all levels of the organization
Ability to multi-task
Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion
Demonstrate a positive, proactive, and motivated attitude
Strong problem-solving skills
Demonstrated ability to act as a team player
Ability to read, write and speak English proficiently

Nice To Haves

At least one year Account Management or Customer Service experience

Responsibilities

The Logistics Account Manager oversees the day-to-day freight operations for specific customer accounts in a 3PL and asset-based environment.
Provide exceptional customer service on assigned accounts.
The Logistics Account Manager builds shipments for customers as necessary.
Provide spot rate quotes on customer’s day to day and long term freight needs.
The Logistics Account Manager builds relationships with customer’s day to day contacts.
Handle accounts receivable (AR) operations for customer.
The Logistics Account Manager provide rate approvals for carrier sales representatives.
Schedule pickup and delivery appointments as needed.
The Logistics Account Manager reports directly to the Brokerage Operations Manager.